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Packaging Equipment Technical Support Representative


Streetsboro, OH, US, 44241 Cleveland, OH, US

REQ ID:  37842

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Sealed Air generated $5.5 billion in sales in 2021 and has approximately 16,500 employees who serve customers in 114 countries. To learn more, visit

Job Description

Sealed Air has an immediate opening for a Packaging Equipment Technical Support Representative located in Ayer, Massachusetts.  In this role, you will become an expert at operating packaging machines at peak performance and will develop advanced diagnostic skills for supporting and troubleshooting all aspects of multiple packaging product lines. 
This role offers the opportunity to join packaging industry leader, Sealed Air Corporation, by providing daily phone and email assistance to our vast global field support team. This position requires someone who is very technical, highly motivated to meet the challenges of new learning opportunities, shows leadership in project work and is committed to team work.

  • Mastering technical details of existing and new packaging equipment product lines
  • Working directly with engineering and field support teams 
  • Providing methodical troubleshooting support through phone and email
  • Creating training and troubleshooting materials for new product lines
  • Traveling up to 5% of work hours, mostly related to training opportunities
  • Providing closed loop communication on all projects
  • Supporting the machine lab by assisting with machine set up and maintenance


  • Ability to learn and work independently 
  • Excellent communication and team work skills
  • Ability to troubleshoot methodically while providing clear direction to customers
  • Ability to multitask in fast paced environment
  • Excellent organization skills
  • Ability to read and understand mechanical drawings, electrical schematics and technical instructions
  • Proficient in MS office skills
  • Experience in various mechanical, pneumatic and electrical components is preferred
  • Customer Service experience is a plus

Requisition id: 37842 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.



It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.

Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Technical Support, Supply Chain, Electrical, Customer Service Representative, Engineer, Technology, Operations, Engineering, Customer Service

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