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Customer Experience Lead - Food Care

Date: Jan 11, 2019

Location: Charlotte, NC, US

Company: Sealed Air Corporation

Sealed Air Corporation is a knowledge-based company focused on packaging solutions that help our customers achieve their sustainability goals in the face of today’s biggest social and environmental challenges. Our portfolio of widely recognized brands, including Cryovac® brand food packaging solutions and Bubble Wrap® brand cushioning, enable a safer and less wasteful food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.5 billion in sales in 2017 and has approximately 15,000 employees who serve customers in 122 countries. To learn more, visit www.sealedair.com.

Job Description

 

The primary responsibility of the Lead Customer Experience Partner is to support the Customer Experience Supervisor with day­ to-day functions, to complete/assist with some managerial tasks, to act as initial escalation individual, to provide support to CXP's with procedural/policy enforcement, to provide training support/coverage as business needs arise and to provide Supervisor's increased time to collaborate more effectively with their CXP's.

 

Responsibilities:

  • Provide support by completing some administrative duties of the manager/supervisor (release approval for credit  memos, approves/records vacation/WFH  and sick day schedule, reviews reports used to properly serve the business-open/incomplete orders, blocked orders, EDI orders and credit/return reports
  • Understands and uses KPIs from the Performance & Metrics group to drive rep and team performance.
  • Brings understanding of Food Care & Product Care division  product  &  service  offer, markets and customers and Sealed Air business processes (IS, Finance, Supply Chain, Logistics, Human Resources  etc.)  to the job.   
  • Works consistently to improve understanding in these areas and transfers knowledge to the CCC group.
  • Reinforce direction for CXPs including a commitment to constantly exceed the needs of customers. Clearly understands, communicates and executes Sealed Air's World Class Customer Service vision and culture. Actively promotes and reinforces SAC vision, mission and core values.
  • Maintains personal relationships and contacts with key customers, sales management, supply chain, IS and finance personnel to urgently and constantly look for ways to improve service levels. 
  • Understands the needs and priorities of the Food Care & Product Care division and ensures that CXP's execute to meet these needs and priorities.
  • Works positively and professionally with support personnel and treats everyone with respect. Works to leverage the collective resources of the function to optimize customer satisfaction and value to Sealed Air.

 

Qualifications

  • Relevant Sealed Air working experience in Sales, IS, Supply Chain or Customer Experience preferred.
  • College or University Degree preferred.
  • Strong knowledge of SAP and or JD Edwards required
  • Strong knowledge of Food Care, Diversey Care or Product Care product offering desired
  • Demonstrated competency - in previous Sealed Air roles - in the company's core leadership framework: setting direction, meeting commitments, leading people and winning together.

 

 

Requisition id: 26619 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. Sealed Air participates in the E-Verify Program (US sites only).

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Nearest Major Market: Charlotte

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