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Customer Service Supervisor

LOCATION: 

Charlotte, NC, US, 28208

REQ ID:  32913

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.8 billion in sales in 2019 and has approximately 16,500 employees who serve customers in 124 countries. To learn more, visit www.sealedair.com.

Job Description

 

A Customer Service Supervisor job in Charlotte, NC is currently available at Sealed Air.  You will be directly responsible for leading and managing Customer Service Operations to achieve performance excellence in the delivery of outstanding service for our customers.  You will oversee approximately 3-15 staff, including * Leads, * Customer Service Partners, reporting directly to the Director of Customer Service.  The position also carries the responsibility of being a business partner for Customer Service to the Commercial Team Country Leads and works closely with divisional and functional leaders in the region to achieve common goals.

 

  • Leads, manages and coaches their team, to Deliver an Effortless Customer Experience.  Ensures meaningful professional development occurs for CS staff members to enable them to be high performers in their roles and/or able to develop career pathways throughout Sealed Air organization.
  • Sets direction for CSPs including a commitment to constantly exceed the needs of customers. Clearly understands, communicates and executes Sealed Air’s World Class Customer Service vision and culture. Actively role models, promotes and reinforces SEE core values, strategic initiatives and code of conduct with CSPs.
  • Drive global initiatives in the region, such as Voice of the Customer, Business Continuity, Customer Service Excellence (CSE) training, and Reward & Recognition programs.
  • Actively partners with all divisions and functions in the spirit of ingenious collaboration to accomplish mutual goals to drive successful execution of business improvement and innovation initiatives and support corporate goals.
  • Effectively lead change management programs and initiatives in the region to improve commercial value-add of customer service activities in the region supporting SEE competitive advantage.
  • Utilize the Global KPIs for Customer Services, to ensure the CSP’s receive the coaching and training they need to meet/exceed expected performance levels, with actions and programs aimed at continuous improvement.

 

Qualifications

 

  • Tertiary degree or equivalent work experience.
  • Six Sigma Training or Lean qualifications are an advantage.
  • Strong knowledge or experience with SAP and O365 tools
  • Fluent in English as a business language - written and verbal
  • Strong knowledge of Sealed Air product offerings preferred
  • Demonstrated competency - in previous Sealed Air roles - in the company’s core leadership framework: setting direction, meeting commitments, leading people and winning together.
  • 3+ years relevant working experience in Sales, IS, Supply Chain or Customer Service, Sealed Air experience preferred.

 

#LI-SB1

Requisition id: 32913 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

  • Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
  • Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
  • Leaving our communities better than we found them through dedication of time, talent and resources.


Nearest Major Market: Charlotte

Job Segment: Manager, ERP, Lean Six Sigma, Supply, Customer Service, Management, Technology, Operations

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