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E-Business Analyst

Date: Feb 26, 2019

Location: Charlotte, NC, US

Company: Sealed Air Corporation

Sealed Air Corporation is a knowledge-based company focused on packaging solutions that help our customers achieve their sustainability goals in the face of today’s biggest social and environmental challenges. Our portfolio of widely recognized brands, including Cryovac® brand food packaging solutions and Bubble Wrap® brand cushioning, enable a safer and less wasteful food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.5 billion in sales in 2017 and has approximately 15,000 employees who serve customers in 122 countries. To learn more, visit www.sealedair.com.

Job Description

 

The primary responsibility of the e-Business Analyst is to drive a World Class Customer Experience through direct support of Sealed Air’s digital and integrated systems tools and processes, focusing on creating a low effort for our Customers and Internal Partners.

 

Responsibilities

 

  • Provide day-to-day support for Digital Interfaces, Customer self-service, eCommerce and integrated systems in Sealed Air’s North American Customer Contact Center; focusing on the customer facing digital assets and integration tools.  Support for other Global CX initiatives, expansion, and growth
  • Provide e-Business/Digital training support for Customers, Customer Experience, and Sales.  Provide Feedback for Marketing and IT related to required content and maintenance for new digital platforms that are introduced
  • Works with e-Business Director to utilize systems metrics regarding compliance and performance.
  • Responsible for the set up and maintenance of customer profiles for EDI, Extracare, SAXO, and digital customer facing tools.
  • Maintain SAP and other enterprise system tables and user profiles to assure accurate, reliable, and secure electronic order processing and queries. 
  • Ensure system and user account integrity for designated users.
  • Provide direct support to Customer Experience and external customers in resolving day-to-day Digital and Integrated systems issues
  • Assists with user acceptance testing of modifications and upgrades to Digital/Integrated processes, and for future SAP go-lives and upgrades.
  • Document Digital/Integration processes and procedures related to systems support and upkeep
  • Assist the Global Customer Experience e-Business team and Information Technology support teams with implementing Digital/Integrated platform software changes and updates. 
  • Assist with resolving system issues with 3rd party software providers.

 

Qualifications

 

Requirements:

 

  • Bachelor’s Degree recommended or demonstrated equivalent experience in business, customer service, or marketing is required
  • This position will work with all areas of the company including IT, Sales, Marketing, Purchasing, Manufacturing, Logistics, Accounting, Graphics Services and direct customers.

 

Competency Profile:

 

  • Excellent verbal and written communication skills, interpersonal skills, and the ability to inspire others are a must.
  • Experience with Digital tools.   Current with latest trends and research in B2B customer behavior and Digital Transformations
  • Professionalism, consistency, and thoroughness are required in interacting with internal and external customers.
  • Strong empathy for customers is a requirement. Excellent problem solving skills and reasoning abilities are required for quickly and effectively addressing customer needs.
  • Proficiency in Microsoft Office applications (Excel, Word, Powerpoint, etc.) and SAP
  • Must be detail oriented and possess strong database management skills.
  • Must be able to deal comfortably with Customers and Sealed Air employees at all levels.
  • Must be able to understand and identify improvement opportunities in complex processes.

 

 

Requisition id: 26876 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. Sealed Air participates in the E-Verify Program (US sites only).

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