Opportunity to Cash (O2C) Process Architect Leader
Charlotte, NC, US, 28208
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com.
Position Summary
The Opportunity to Cash (O2C) Process Architect Leader is responsible for designing, optimizing, and overseeing the end-to-end O2C processes within the organization. This role focuses on creating an efficient, scalable, and integrated process architecture that enhances customer experience and drives operational excellence across digital and non-digital commerce channels. The O2C Process Architect Leader will collaborate with cross-functional teams to ensure seamless process integration and continuous improvement.
Job Description
1. Process Architecture Design:
• Develop and maintain a comprehensive O2C process architecture framework that aligns with business goals.
• Design end-to-end O2C processes, ensuring they are efficient, scalable, and customer-centric.
• Standardize O2C processes across the organization to ensure consistency and alignment with best practices.
2. Process Implementation and Integration:
• Lead the implementation of new O2C processes and systems, ensuring seamless integration with existing workflows.
• Collaborate with IT and other departments to deploy process automation and digital transformation initiatives.
• Ensure that all process changes are documented and communicated effectively.
3. Strategic Planning:
• Align O2C process architecture with the organization’s strategic objectives and business model.
• Identify opportunities for process innovation and recommend strategic initiatives to enhance business performance.
• Develop roadmaps for O2C process improvement and transformation projects.
4. Stakeholder Collaboration:
• Work closely with senior leadership, sales, finance, customer service, and other key stakeholders to understand business needs and requirements.
• Facilitate workshops and meetings to gather input and drive consensus on O2C process architecture and design.
• Communicate O2C process architecture vision and strategy to all levels of the organization.
5. Performance Monitoring and Improvement:
• Establish metrics and KPIs to monitor the effectiveness of O2C processes and identify areas for improvement.
• Conduct regular process reviews and audits to ensure compliance and identify optimization opportunities.
• Lead continuous improvement initiatives to enhance O2C process efficiency, quality, and performance.
6. Change Management:
• Develop and execute change management plans to support O2C process architecture initiatives.
• Provide training and support to employees on new processes and tools.
• Foster a culture of continuous improvement and innovation within the organization.
7. Documentation and Reporting:
• Create and maintain detailed O2C process documentation, including process maps, workflows, and SOPs.
• Prepare reports and presentations on O2C process architecture projects and outcomes.
• Maintain an organized repository of process documentation for reference and compliance.
Qualifications
• Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems, or a related field. An MBA or relevant certifications (e.g., Lean Six Sigma, TOGAF) are a plus.
• Extensive experience in process architecture, process design, or a similar role, preferably within the O2C domain.
• Strong knowledge of O2C processes, including sales, order management, billing, and accounts receivable.
• Proven ability to lead complex process improvement and transformation projects.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Effective communication and interpersonal skills with the ability to influence and collaborate with diverse teams.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Proficiency in process modeling techniques and tools (e.g., BPMN, UML, Visio).
• Experience with process automation tools and technologies is preferred.
• Travel may be required depending on project needs.
Requisition id: 48084
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected].
LINK1 MON1
Nearest Major Market: Charlotte
Job Segment:
Developer, Six Sigma, Lean Six Sigma, Accounts Receivable, Industrial Engineer, Technology, Management, Finance, Engineering