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UX Researcher

LOCATION: 

Charlotte, NC, US, 28208

REQ ID:  37761

Sealed Air is in business to protect, to solve critical packaging challenges and to make our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

Job Summary

 

Come join our small but growing UX team that’s elevating the Sealed Air impact through designing new experiences that range from the Industrial Internet of the Things (IIoT) space to growing our eCommerce marketplace.  In this role, you'll lead and conduct research efforts; create and communicate insights; and directly influence our digital products and support a team of product owners.

 

Few physical components have as many touchpoints through our global value chain than packaging. Whether it from “Farm to Fork” or unlocking same day deliveries, Sealed Air partners with our customers and their end-users to solve their most critical packaging challenges. 
Come join our small but growing Experience Design (XD) team that’s elevating the Sealed Air impact through designing new experiences that range from the Industrial Internet of the Things (IIoT) space to growing our eCommerce marketplace.  In this role, you'll lead and conduct research efforts; create and communicate insights; and directly influence our digital products and support a team of designers and product owners.

 

We Can Offer You

 

  • The ability to help design the future of the smart packaging industry.
  • The ability to define Industry 4.0 and shape the manufacturing digital space. Influence prioritization on what is researched, when to research, and how that research is conducted by working with cross-functional teams.
  • The ability to be a part of a highly productive, fun and passionate team.
  • The ability to work with distributed teams and customers globally.

 

Responsibilities

 

  • Translate complex business requirements into research plans which you will then lead and execute. 
  • Conduct generative and evaluative research activities, such as user interviews, usability testing, observational studies, UX metrics, etc. 
  • Use systems-level design thinking, leveraging past and current qualitative and quantitative data, to find opportunities to further improve the user experience and to help shape the digital experience landscape. 
  • Identify, generate and democratize insights that help drive product strategy, design strategy, and prioritization. 
  • Curate and tailor research findings to present to multiple audiences at varying levels of our organization through written reports and verbal presentations.

 

Qualifications

 

  • Professional Experience:  2+ years in applied research and 1+ years in omnichannel research. 
  • Research Rigor: Familiarity of a wide range of qualitative and quantitative methods and ability to decern which method is most appropriate for project research goals.
  • Organization: Strong ability to document and capture raw data and findings in a Research Repository for future use.
  • Communication:  Ability to communicate insights through UX deliverables. Excellent written and verbal communication and presentation skills.
  • Collaborative: Ability to work as part of a team and independently in a fast-paced, high-matrixed environment. Comfort with accepting and acting on feedback and constructive criticism. 
  • Knowledge & Skills:  A command of research principles and visual storytelling. Experience turning information and data into simple, easy to understand insights and recommendations.
  • Leadership: Demonstrated experience translating user feedback and behavior into insights, and evangelizing user needs.
  • Facilitation: Ability to facilitate group meetings and workshops for requirement gathering, and discovery.
  • Work style: A self-motivator with the ability to proactively manage and prioritize multiple tasks and projects with competing timelines. Enthusiasm for giving our user a voice.
  • BS in Design, UX, Sociology, Psychology, Human Factors, Information Science or related research field encouraged.
  • MA/MS/PhD encouraged.
  • Comfortable conducting and synthesizing qualitative research for large scale, complex projects and delivering transformative insights. 
  • Prior experience researching e-commerce websites encouraged.
  • Comfortable representing and evangelizing user research to business partners and senior leaders.
  • International experience encouraged.
  • Multi-lingual encouraged. 
  • A real passion for users and solving their needs.
  • Ability to be nimble and resourceful under project constraints.

 

Requisition id: 37761 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Nearest Major Market: Charlotte

Job Segment: Sociology, Supply, User Experience, Supply Chain, Social Sciences, Research, Operations, Technology

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