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Customer Service Representative


Hamilton, NZ, 2000

REQ ID:  37368

Sealed Air is in business to protect, to solve critical packaging challenges and to make our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit

We have an exciting opportunity for an experienced Customer Service Representative to join our small equipment and services team based in Te Rapa, Hamilton. This is a full-time permanent role that will work Monday to Friday, from 8:30am to 5:00pm.


About the Role:

Reporting to the ANZ Customer Service / Logistics Manager, the Customer Service Representative’s main responsibility is to provide customer service support to the service team, who maintain and service our customers equipment. There will be an opportunity to support large equipment project sales, including execution of leases and sales contracts.


As part of the wider team, this role will carry out timely and accurate creation of service orders while monitoring all major machinery projects and machine movements under the logistics team. This role will prepare documentation for finance, keep equipment records and asset registers updated and ensure cash sales and credits are processed in line with company procedures. Training will be provided in all areas of the role.


Proactiveness, attention to detail, multitasking, accuracy, clear communication and maintaining strong relationships with stakeholders will be the key to success in this role.

About the person:

The ideal candidate will be passionate about people and customer service, with great communication skills. You will have experience within a similar position and previous SAP experience is preferred but not required. If you enjoy solving problems, building strong relationships and are comfortable taking initiative, then we would love to hear from you!


Our Hamilton office is based in Te Rapa, just a 10-minute drive from Hamilton Central. You’ve got the benefit of an easy commute, free parking and the chance to work for a company deemed as essential service during a time of uncertainty.


Please Note: - You must have NZ work-rights to be considered for this job and hold a valid passport to travel overseas. A detailed job description is available. 


Closing date: 8 December 2021 at 11:59pm

Requisition id: 37368 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.



It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.

Job Segment: Customer Service Representative, ERP, Supply, SAP, Customer Service, Technology, Operations

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