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Service Engineer, SADC Region

LOCATION: 

Kempton Park, GT, ZA, 1619

REQ ID:  37245

Sealed Air is in business to protect, to solve critical packaging challenges and to make our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

Job Summary:

 

As part of our Commercial organization, the Service Engineer is responsible for installing, maintaining and servicing of Sealed Air's equipment and extending best in class service and value add to the markets we serve. 

 

Day to day responsibilities include but are not limited to:

 

  • Coordinating with pre-sales, sales and customers and providing fast and timely support/resolutions.
  • Providing maintenance and installation for fleet of equipment in SADC (South African Development Community) region.
  • Evaluating customer needs, define their expectations, plan and organize services, maintenance or installation work.
  • Providing full technical service as needed during business and non-business hours.
  • Troubleshooting technical equipment problems and provide technical guidance where necessary.
  • Acting as a technical liaison with customers on an advisory and diagnostic basis across a full spectrum of customer technical personnel.
  • Ordering spare parts (as needed), including supporting full administration of all necessary documentation and quotations/pricing of parts and services; and ensuring that the required spare parts are available before servicing of equipment is conducted.
  • Providing quotations to customers for spare parts and services required.
  • Initiating technical service reports identifying technical deviations and initiating necessary actions.
  • Reviewing customer needs and prioritize work assignments.
  • Ensuring customers are provided with quality services and equipment in compliance with company and external standards, reviewing all documentation of installations, modifications, services, corrective actions and other activities.
  • Developing relationships with strategic partners.
  • Selling preventative maintenance program to customers.
  • Completing service tickets in C4C for all services completed and spare parts sold.
  • Maintaining a positive cost coverage.
  • Ensuring all expenses are submitted on time.
     

What are we looking for in the ideal candidate?

 

The ideal candidate will have:

 

  • A degree or diploma in a technical field; preferably Electrical Engineering or related. 
  • 5+ years of directly related work experience installing and servicing electrical and mechanical equipment.
  • Prior experience interfacing with external customers.
  • Prior PLC experience and FMCG (Fast Moving Consumer Goods) experience. 
  • Prior experience and/or working knowledge of pneumatics.
  • Ability to multi-task and prioritize effectively based on customer needs.
  • Ability to work independently with minimal supervision and within a team oriented atmosphere.
  • Ability to communicate effectively both internally and externally.
  • Ability to travel 70%-90% of the time and flexible to work nights and weekends (as needed).
     

Why work at Sealed Air?

 

  • We have a very diverse and inclusive culture.
    • Our over 16K employees are located in over 56 countries and territories globally, representing a  broad diversity of cultures, languages, ethnicities, genders, and races.
    • We continuously strive to improve our workplace diversity in many ways and to understand and ultimately achieve a supportive, inclusive culture across the globe.

 

  • We are invested in developing our people.
    • Sealed Air invests in the development of its people through a number of initiatives such as an online learning portal, role-specific technical skills training, management and leadership training, executive succession planning, tuition reimbursement benefits, and early career rotation programs. 

 

  • We offer competitive compensation and benefits programs.
    • We are committed to be externally competitive, internally equitable, and to differentiate rewards based on performance.
    • We review our compensation and benefit programs around the world ensuring they offer market-competitive compensation and meaningful benefits.
    • We believe that investing in our employees results in increased engagement, satisfaction, and retention, which in turn, supports the achievement of our business strategy to be a high-performing, world-class company. 

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Requisition id: 37245 

Relocation: Spartan

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Engineer, Electrical, Supply, Electrical Engineering, Pre-Sales, Engineering, Operations, Sales

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