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Customer Service Partner

LOCATION: 

Kettering, GB, NN16 8UN

REQ ID:  41570

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Sealed Air generated $5.5 billion in sales in 2021 and has approximately 16,500 employees who serve customers in 114 countries. To learn more, visit www.sealedair.com.

Job Description

  • To provide outstanding Customer Service to both internal and external Customers, consistently meeting or exceeding their expectations within scope of Sealed Air processes.
  • To manage all Customer contact with professionalism and efficiency in line with agreed company standards.
  • To process all internal and external orders (telephone/mail/fax/EDI)
  • To process, investigate and resolve Customer queries using the complaint management system.
  • To constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers.
  • Work towards the achievement of all departmental KPIs

Qualifications

  • Proven track record of working in an inbound and outbound Customer Service environment
  • Experience of consistently maintaining accuracy whilst working within a highly pressurized environment
  • Experience of data processing
  • Knowledge of Sealed Air marketplace, sales teams, products and systems
  • Institute of Customer Service award or similar recognised qualification
  • SAP (Preferable) however full training will be provided

Requisition id: 41570 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Supply Chain, ERP, SAP, Supply, Customer Service, Operations, Technology

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