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Customer Service Supervisor, Ukraine

LOCATION: 

Kiev, UA, 04655

REQ ID:  36930

Sealed Air is in business to protect, to solve critical packaging challenges and to make our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

Job Summary:

 

  • Receive and process Customer orders (and arrange for product manufacture)
  • Oversee all functions from the point at which an order is received until the Customer has received satisfaction.
  • Negotiate with Production for the availability of goods and communicate the outcome.
  • Communicate with Customers and/or Account Managers on matters concerning placed orders.
  • Expedite late orders and the communication of this information.
  • Act as a central communication medium between Sales/Logistics and other relevant departments of Sealed Air.
  • Prepare and send out Reports to Sales on regular basis.
  • Leads, manages and coaches their team, to deliver an Effortless Customer Service.
  • Sets direction for CSPs including a commitment to constantly exceed the needs of customers
  • Drive global initiatives in the region, such as Voice of the Customer, Business Continuity, Customer Service Excellence (CSE) training
  • Effectively lead change management programs and initiatives in the region to improve commercial value-add of customer service activities in the region supporting SEE competitive advantage
  • Build relationships through positive communication with all stakeholders – internal and external and works to leverage the collective resources of the function to optimize customer satisfaction and value to Sealed Air
     

Qualifications:

 

  • Fluency in Ukrainian, Russian and English
  • Experience with SAP and IC (1S) is highly preferred
  • Able to work well within a team but also able to act individually to resolve matters.
  • Strong sense of initiative, enthusiastic, customer-focused with accurate data entry and computer skills.
  • Pleasant professional telephone manner and an ability to relate well with people at all levels in the organization.
  • Possession of well-developed communication skills both verbal and written is an essential quality as is the tenacity to follow through on matters to a satisfactory conclusion.
  • Should have the ability to deal with both internal and external customers, possessing strong attention to detail focus. 
  • Demonstrates self-awareness
  • Takes on new opportunities and tough challenges with a sense of urgency
  • Able to build strong customer relationships and deliver customer-centric solutions
  • Capable to build collaborative relationships
  • Strong listening and communication skills
  • Able to multi-task, prioritize, and comfortable with rapid change
  • Demonstrated competency, setting direction, meeting commitments, leading people and winning together
     

Why work at Sealed Air?

 

  • We are a modern, sustainable and planet-conscious company constantly working on new products and solving critical packaging challenges
  • We are an international company that provides a comfortable and inclusive workplace and all the necessary resources to work.
  • We offer great life/work balance and transparent work environment without barriers
  • We offer great opportunities for learning and development
  • Competitive Benefits:
    • Competitive Pay
    • Accident/Life Insurance Plan  
    • Medical Insurance plan for you and your close family members; as per company policies and procedures - after 3 months of successful probation period 
    • Lunch Allowance; as per company policies and procedures 
       

Requisition id: 36930 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


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