Customer Service Coordinator

What you'll do:

Provide outstanding Customer Service to both internal and external customers, consistently meeting or exceeding their expectations within scope of Customer Service processes. 

Responsibilities

• Build relationships with key customers and utilise that relationship to manage requests from the customer for mutual benefit
• To manage all customer contact with professionalism and efficiency in line with agreed company standards
• To process all internal and external orders (telephone/email/fax/EDI)
• To process, investigate and resolve customer queries by liaising with difference department and internal records. Continuously identify and resolve the root cause of errors to prevent reoccurrence
• To run and follow up on various reports to ensure that the order to payment process is fulfilled
• To process all orders efficiently, accurately and in line with policies and procedures and advise customer of any changes or impact on the customer’s expectations of what they will receive and when
• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution

What we are looking for:

Beneficial Experience

• Working in an inbound and outbound Customer Service environment
• Experience of consistently maintaining accuracy whilst working within a highly pressurised environment
• Experience of data processing
• Knowledge of the marketplace, sales teams, products and systems
• Experience of using a customer services ordering system

You will need:

• A passion for delivering great customer service
• The ability to build a rapport with customers
• To work well within a team and communicate openly with others
• An excellent telephone manner
• To be highly organised and able to prioritise your workload
• Good negotiation skills
• Good working knowledge of Microsoft Office (Excel, Word and Outlook), Microsoft Internet Explorer