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Customer Service Coordinator

LOCATION: 

Malvern, GB, WR14 1JJ

REQ ID:  42151

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Sealed Air generated $5.5 billion in sales in 2021 and has approximately 16,500 employees who serve customers in 114 countries. To learn more, visit www.sealedair.com.

What you'll do:

 

Provide outstanding Customer Service to both internal and external customers, consistently meeting or exceeding their expectations within scope of Customer Service processes. 

 

Responsibilities

 

  • Build relationships with key customers and utilise that relationship to manage requests from the customer for mutual benefit
  • To manage all customer contact with professionalism and efficiency in line with agreed company standards
  • To process all internal and external orders (telephone/email/fax/EDI)
  • To process, investigate and resolve customer queries by liaising with difference department and internal records. Continuously identify and resolve the root cause of errors to prevent reoccurrence
  • To run and follow up on various reports to ensure that the order to payment process is fulfilled
  • To process all orders efficiently, accurately and in line with policies and procedures and advise customer of any changes or impact on the customer’s expectations of what they will receive and when
  • Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution

What we are looking for:

 

Beneficial Experience

 

  • Working in an inbound and outbound Customer Service environment
  • Experience of consistently maintaining accuracy whilst working within a highly pressurised environment
  • Experience of data processing
  • Knowledge of the marketplace, sales teams, products and systems
  • Experience of using a customer services ordering system

 

You will need:

 

  • A passion for delivering great customer service
  • The ability to build a rapport with customers
  • To work well within a team and communicate openly with others
  • An excellent telephone manner
  • To be highly organised and able to prioritise your workload
  • Good negotiation skills
  • Good working knowledge of Microsoft Office (Excel, Word and Outlook), Microsoft Internet Explorer

Requisition id: 42151 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Supply Chain, Supply, Operations, Customer Service

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