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Customer Quality Engineer

Date: Jul 9, 2019

Location: Norderstedt, HH, DE

Company: Sealed Air Corporation

Sealed Air partners with customers to solve their most critical packaging challenges with innovative solutions that leave our world, environment, and communities better than we found them. Our portfolio of widely recognized brands includes Cryovac® food packaging and Bubble Wrap® protective packaging which respectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.7 billion in sales in 2018 and has approximately 15,500 employees who serve customers in 123 countries. To learn more, visit

Job Description

POSITION TITLE: Customer Quality Engineer - B07 or B08 / P2 or P3 according to education skills

LOCATION: Norderstedt or Ozarow

DEPARTMENT: Supply Chain

SUPERVISOR: Customer Quality Manager Europe – Sandrine Bartier-Piriou



Actively contributing to the achievement of our quality objectives, you will play a key role in the satisfaction of our customers in Germany, Switzerland, Austria, Scandinavia and Poland by:

• Championing the handling of customer complaints and ensuring that the objectives in terms of quality and processing time are achieved.

• Providing a clear and complete description of the problems faced by our customers, based on researching why the customer is not satisfied with the current solution.

• Addressing the problems to the appropriate people in our organization so that the real causes are identified, and effective corrective actions are put in place.

• Remaining in constant contact with our customers to provide them with the necessary support and quality responses and ensure the effectiveness of our actions.

• Analyzing complaints trends within the area of responsibility and proactively visiting customers to identify and propose improvement actions.

You will work closely with sales, applications, technicians and manufacturing departments in Europe, and will travel regularly to our customers and to our European manufacturing




• Ideally Master of science or technology or equivalent practical experience and first experience in food or packaging industry, preferably in a quality department

• Strong customer orientation, communications skills & team spirit

• Good technical understanding, analytical skills and the ability to make complex facts understandable to others

• Autonomous, precise, tenacious, persistent and resilient

• Proficiency in German and English is required

• Regular trips are expected to our customers (30% of the time on average).

Requisition id: 27672 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. Sealed Air participates in the E-Verify Program (US sites only).


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