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Customer Service Specialist Czech Speaker (temporary 17 months)

LOCATION: 

Ozarow Mazowiecki, MZ, PL, 05850

REQ ID:  37071

Sealed Air is in business to protect, to solve critical packaging challenges and to make our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

Mission

Provides customer services relating to sales, sales promotions, installations and communications - Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws - Develops organizationwide initiatives to proactively inform and educate customers - Develops improvement plans in response to customer surveys

Responsibilities


•    Receive and process Customer orders (and arrange for product manufacture)
•    Oversee all functions from the point at which an order is received until the Customer has received satisfaction.
•    Negotiate with Production for the availability of goods and communicate the outcome.   
•    Communicate with Customers and/or Account Managers on matters concerning placed orders.
•    Expedite late orders and the communication of this information.
•    Act as a central communication medium between Sales/Logistics and other relevant departments of Sealed Air.
•    Prepare and send out Reports to Sales on regular basis.
•    Be able to go and visit Customers together with Sales. 
 

Qualifications

•    Fluency in Czech, Polish and English
•    Experience with SAP would be a benefit
•    Able to work well within a team but also able to act individually to resolve matters.
•    Strong sense of initiative, enthusiastic, customer-focused with accurate data entry and computer skills.
•    Pleasant professional telephone manner and an ability to relate well with people at all levels in the organization. 
•    Possession of well-developed communication skills both verbal and written is an essential quality as is the tenacity to follow through on matters to a satisfactory conclusion. 
•    Should have the ability to deal with both internal and external customers, possessing strong attention to detail focus. 
•    Demonstrates self-awareness
•    Takes on new opportunities and tough challenges with a sense of urgency
•    Able to build strong customer relationships and deliver customer-centric solutions
•    Capable to build collaborative relationships
•    Strong listening and communication skills
•    Able to multi-task, prioritize, and comfortable with rapid change

Requisition id: 37071 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


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