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Customer Service Partner

LOCATION: 

Passirana di Rho, Milan, IT, 20017

REQ ID:  34441

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

Job Description

 

LOCATION:             Passirana

 

MISSION:  

 

Process Customer Orders acting as a key link between Production, Planning, Distribution, Sales and Marketing functions ensuring the correct, timely and accurate information flow between these parties all over the business locations. 

Maintain strong relationships with customers, Sales team, Planning team and the warehouse staff.

 

RESPONSIBILITIES:


●    Receive and process Customer orders (and arrange for product manufacture)
●    Oversee all functions from the point at which an order is received until the Customer has received satisfaction.
●    Negotiate with Production for availability of goods and communicate the outcome.   
●    Communicate with Customers and/or Account Managers on matters concerning placed orders.
●    Expedite late orders and the communication of this information.
●    Act as a central communication medium between Sales/logistic  and other relevant departments of Sealed Air .
●    Prepare and send out Reports to Sales on regular basis.
●    Be able to go and visit Customers together with Sales. 

 

Qualifications

 


●    Greek language fluency is a strong plus; fluency in English; knowledge of a second language would be recommended. 
●    Strong knowledge of SAP system. 
●    Able to work well within a team but also able to act individually to resolve matters.
●    Strong sense of initiative, enthusiastic, customer focused with accurate data entry and computer skills.
●    Pleasant professional telephone manner and an ability to relate well with people at all levels in the organisation. 
●    Possession of well-developed communication skills both verbal and written is an essential quality as is the tenacity to follow through on matters to a satisfactory conclusion. 
●    Should have the ability to deal with both internal and external customers, possessing a strong attention to detail focus. 

 

Requisition id: 34441 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

LINK1   MON1

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

  • Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
  • Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
  • Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: ERP, Warehouse, Supply, SAP, Customer Service, Manufacturing, Technology, Operations

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