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Senior Service Engineer


Passirana di Rho, Milan, IT, 20017

REQ ID:  35367

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit

What does a Service Engineer do?

The Senior Service Engineer is responsible for providing maintenance activities for our Sealed Air fleet of equipment installed at our customer/client sites. 




Why do we need you?

To use your experience and knowledge to:

  • Install our packaging solutions, assist customers during post-sales phase in resolving any technical issues.
  • Actively contribute to the promotion of our equipment range, SEE (TM) Smart Services and Spare Parts sales in order to meet company financial objectives.
  • Provide maintenance, installation and upgrades for fleet of SEE equipment and defined partner Equipment.
  • Evaluate customer needs, helping define expectations, planning and organizing service, maintenance or installation work.
  • Evaluate, troubleshooting and recommending repairs, replacement, corrective actions of systems and equipment. 
  • Partner  with Equipment Customer Service, in recommending to customers spares parts needed to keep equipment efficiency at best, following any service / maintenance activity.
  • Provide customers with training on basic equipment maintenance.
  • Proactively seek to generate company revenues in Services and Spare parts sales.
  • Ensure all activities are in compliance with company, regional, and customer standards, policies and procedures and safety rules.
  • Maintain open communication with Systems & Integration engineers as well as Application & System engineers to ensure all information involving the project and customer activities is communicated and shared.
  • Share technical issues/challenges addressed and solved in the field with the Equipment Machine Experts colleagues based at CSC (Customer Systems Center) in Switzerland.
  • Participate in or leading projects, ensuring timely progress for projects, analyzing data regarding equipment performance, maintenance, replacements, corrective actions, customer needs and other project elements.
  • Record activity into our CRM platform.

What does the ideal candidate look like?


  • Bachelors’ level degree in Engineering, preferably Electro-Mechanical Engineering, Electrical Engineering or Mechanical Engineering
  • Professional certification in high and low voltage 3+ years of directly related “hand-on” work experience in a technical service role which should include the following: 
    • Working knowledge of PLC (Siemens and Allen Bradley)
    • Working knowledge of kinematics, mechanical and electrical drives, and general industrial equipment manufacturing processes are required. 
    • Working knowledge of vacuum processes, materials thermal / physical properties is a plus
    • Ability to read and interpret electrical and pneumatic diagrams
    • Ability to effectively multi-task and manage activities based on priorities
  • Must have a safety first mindset in relation to the working environment(s), people and equipment
  • Must be solutions oriented in approach to Sealed Air clients and business partners 
  • Must be fluent in Italian and English with the ability to communicate effectively throughout all levels of the organization.
  • Must be able to travel overnight internationally and outside of normal business hours; ***Extensive travel required***
  • Must have a valid driver’s license


Why work at Sealed Air?


  • We have a very diverse and inclusive culture.
    • Our over 16K employees are located in over 56 countries and territories globally, representing a broad diversity of cultures, languages, ethnicities, genders, and races.
    • We continuously strive to improve our workplace diversity in many ways and to understand and ultimately achieve a supportive, inclusive culture across the globe.


  • We invest in developing our people.
    • Sealed Air invests in the development of its people through a number of initiatives such as an online learning portal, role-specific technical skills training, management and leadership training, executive succession planning, tuition reimbursement benefits, and early career rotation programs.


Requisition id: 35367 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.



It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.

Job Segment: Thermal Engineering, Mechanical Engineer, Electrical, Outside Sales, Electrical Engineering, Engineering, Sales

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