Share this Job
Apply now »

Senior Customer Service Partner

LOCATION: 

Prai, MY, 13600

REQ ID:  40748

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Sealed Air generated $5.5 billion in sales in 2021 and has approximately 16,500 employees who serve customers in 114 countries. To learn more, visit www.sealedair.com.

Responsibilities

  • To act as company’s first point of contact with assigned key/JIT customers on customer service.
  • To liaise with production planner on order acknowledgement, production schedule & schedule changes.
  • To coordinate with Logistic Dept. on shipment & delivery to the customers.
  • Customer relationships through proactive customer communication related to order management e.g., product availability, order status and delivery tracking. Coordinate with vendor’s production line to ensure production plan completion in case of emergency.
  • To handle customer enquiries, reports & complaints.
  • Manage Master Data maintenance process i.e., new part number creation.
  • Coordinate with supplier for sample request. 
  • Invoice issue resolution including payment issue.
  • To provide training to the team by ensuring departmental objectives are achieved.
  • To perform other tasks as assigned by superior.
  • Has no formal managerial responsibility, but may provide guidance to colleagues (e.g., provides coaching, assigns work, provides input into hiring decisions and evaluating performance).

Qualifications

  • Tertiary degree or equivalent work experience.
  • Experience with SAP and Microsoft tools
  • Fluent in English as a business language - written and verbal is an advantage
  • Manufacturing work experience is preferred
  • Ability to prioritize and problem-solving skills
  • Strong Communication skills

Other note

No contacts from recruitment agencies please.

Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.

Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.

Requisition id: 40748 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

LINK1   MON1

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Supply Chain, Industrial, ERP, SAP, Operations, Manufacturing, Technology, Customer Service

Apply now »