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资深客服专员

LOCATION: 

Shanghai, CN

REQ ID:  37782

Sealed Air is in business to protect, to solve critical packaging challenges and to make our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

岗位介绍

作为销售团队的工作伙伴,给予专业、及时的支持与配合,积极完成目标大客户的订单需求,实现公司销售增长的战略目标。

岗位职责

  • 根据希悦尔或第三方供应商的要求,在SAP中执行采购,计划和交货订单管理任务。提供订单状态报告,根据销售预测监控客户的订单安排。负责解决日常问题。争取持续的流程改进,如减少订单周期时间和提高自动化。

  • 与客户沟通,接受订单,预测客户需求并反馈给客户。与客户确认交货记录,并通知财务部门开具发票并提供原始单据。确保100%准时交货。

  • 更新客户需求,管理客户需求波动,分析中长期客户需求,产能风险分析和评估

  • 积极主动的客户沟通,维护和发展良好的客户关系,与客户及时沟通订单管理相关的信息:如产品可用性,订单状态和发货跟踪。与供应商和客户确认交货记录,并通知财务部开具发票并提供原始单据。确保半成品和成品库存。在紧急情况下与供应商生产线协调,确保生产计划的完成。

  • 准确的数据管理,确保销售部门有效的订单管理。

  • 协调和处理所有进出口活动和文件,联系所有相关第三方(服务提供商,供应商,银行等),验证文件内容的一致性,并发送完整的文件给客户。

岗位要求

  • 大专及以上学历,3年以上制造业相关行业客服经验

  • 熟练使用SAP和微软办公工具

  • 良好的客户关系维护能力

  • 良好的英文口语

  • 优先级管理能力和解决问题的能力

  • 良好的沟通能力

Requisition id: 37782 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

LINK1   MON1

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Supply, Supply Chain, Operations

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