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Customer Service Partner

LOCATION: 

Shanghai, CN

REQ ID:  40378

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Sealed Air generated $5.5 billion in sales in 2021 and has approximately 16,500 employees who serve customers in 114 countries. To learn more, visit www.sealedair.com.

Job Description

- Provides customer services relating to sales, sales promotions, installations and communications - Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws - Develops organizationwide initiatives to proactively inform and educate customers - Develops improvement plans in response to customer surveys

Qualifications

- University degree
- Fluent in business language of customer, with strong written and verbal communication skills.  If this is not English, additionally English language skills are an advantage
- Experience in order and complaint management 
- Capable of working in a dynamic team environment
- Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures 
- Identifies problems and relevant issues in straightforward situations
- Computer Skills, preferably with experience in Outlook and google docs and Microsoft Word/Excel
- SAP / ERP system knowledge preferred

Requisition id: 40378 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Supply Chain, SAP, Claims, ERP, Operations, Customer Service, Insurance, Technology

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