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Senior Service Engineer

LOCATION: 

Singapore, SG, 639-293

REQ ID:  34421

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

Summary

The Senior Service Engineer will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. The Senior Service Engineer will deliver technical service to and engineering support of packaging systems in a designated region. The Senior Service Engineer will establish and deepen relationships with new and existing customers, and will be expected to consult with customers on packaging materials, complex equipment and platforms, and processes. The Senior Service Engineer will also be responsible for meeting or exceeding annual sales forecast for ONE SEE solutions in a designated region.

Responsibilities

  • Leverages Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing and growing accounts; encourage upgrades; build understanding of competitor information and trends; apply knowledge of systems and platforms to design layouts to match unique customer needs and help customers find process efficiencies
  • Develops New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations; sell service warranties, extended warranties; charge for billable parts and hours, as appropriate.
  • Demonstrates Solution Knowledge – Understand and clearly articulate full suite of Sealed Air Solutions – Food Packaging System, Protective Packaging System, Automated Packaging System, Strategic Fulfillment Solutions, products, and programs to end users
  • Develops Accounts – convert existing customer relationships into strong partnerships with Sealed Air across all product lines; own account development across all existing customers to allow sales team to focus on new business and markets; manage account against competitive threats. Singular responsibility for sales growth at accounts of $25,000 and under in size including shrink films testing and qualification.
  • Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment
  • Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; manage equipment and parts inventory; follow standards; provide technical information and explanations
  • Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities

Required Qualifications

  • Diploma / Technical or Bachelor’s degree or 5 years of technical experience
  • Valid driving license
  • Ability to work overtime
  • Ability to drive and possess a car

Additional Qualifications

  • Very high level of mechanical and troubleshooting experience
  • Ability to read and understand technical drawings/troubleshooting charts
  • Strong listening, written, and verbal communication skills; strong persuasion/influencing skills;
  • Ability to build strong relationships, work with customers to solve problems, and influence decision-making
  • Ability to work across teams and navigate complex environment
  • Goal-focused/deadline-driven/results-oriented
  • Self-starter and coachable
  • Detail-oriented
  • Strong time management, prioritization, and organization skills
  • Packaging experience is a plus

Other note

No contacts from recruitment agencies please.

Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.

Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.

Requisition id: 34421 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

  • Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
  • Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
  • Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Engineer, Supply, CRM, Technical Support, Supply Chain, Engineering, Operations, Technology

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