Share this Job
Apply now »

Customer Quality Engineer

LOCATION: 

St Neots, GB, PE19 2HN

REQ ID:  30882

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.8 billion in sales in 2019 and has approximately 16,500 employees who serve customers in 124 countries. To learn more, visit www.sealedair.com.

Job Description
  • Actively contributing to the achievement of our quality objectives, you will play a key role in the satisfaction of our customers in United Kingdom, Ireland and Scandinavia.
  • Championing the handling of customer complaints and ensuring that the objectives in terms of quality and processing time are achieved.
  • Providing a clear and complete description of the problems faced by our customers, based on researching why the customer is not satisfied with the current solution.
  • Addressing the problems to the appropriate people in our organization so that the real causes are identified, and effective corrective actions are put in place.
  • Remaining in constant contact with our customers to provide them with the necessary support and quality responses and ensure the effectiveness of our actions.
  • Analyzing complaints trends within the area of responsibility and proactively visiting customers to identify and propose improvement actions.
  • You will work closely with sales, applications, technicians and manufacturing departments in Europe, and will travel regularly to our customers and to our European manufacturing
Qualifications
  • Ideally Master of science or technology or equivalent practical experience and first experience in food or packaging industry, preferably in a quality department
  • Strong customer orientation, communications skills & team spirit
  • Good technical understanding, analytical skills and the ability to make complex facts understandable to others
  • Autonomous, precise, tenacious, persistent and resilient
  • Regular trips are expected to our customers (30% of the time on average)

Requisition id: 30882 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

LINK1   MON1

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

  • Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
  • Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
  • Leaving our communities better than we found them through dedication of time, talent and resources.
Apply now »