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Customer Service Partner

LOCATION: 

Cleveland, OH, US Streetsboro, OH, US, 44241

REQ ID:  33438

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.8 billion in sales in 2019 and has approximately 16,500 employees who serve customers in 124 countries. To learn more, visit www.sealedair.com.

Job Description

 

A Customer Service Partner in Streetsboro, OH is currently available at Sealed Air. In a team environment, you will respond to customer requests with timely follow up, provide accurate data entry, and create win-win solutions, where appropriate, to build customer satisfaction and loyalty. Provide the highest level of professional account management and support our customer base in alignment with our core competencies and values.

 

  • Work as directed by the manager or Team Lead to maintain the workflow with phone calls, emails and incoming customer requests. Process orders and quotes received in accordance with department procedures and standards to ensure accurate and timely entry. Process complaints, credit requests, returns, including all research and documentation with accurate and timely responses to customers and the sales team.  Expedite orders per customer/sales requests with the production team and escalate with Team Leads as needed.   
  • Provide all customers with prompt, professional and knowledgeable service.  Advise customers of the corporate promotions and the benefits of the Total Systems Solution.  Be a positive representative of the Customer Service Department and Sealed Air. Promote the department’s Customer Support Core Values and Vision through positive attitude and support of the customer centric approach to business. Proactively contact the general customer base in the region according to department procedures to build relationships and ensure customer retention.
  • Support/maintain key accounts as needed by the team or as workload dictates.  Assist with updates on customer profiles as business demands. Proactive support and regular participation in the Customer Appreciation card program.
  • Provide account updates and other information/materials for existing business to Sales personnel as needed to support the strategic business plan. Perform all related functions necessary to ensure customer satisfaction. Proactively engage our customer base and work with the team on relationship building with customers, sales and distributors.
  • Manage time through organizational skills and work with senior advocates and Team leads to ensure requests are processed in a timely manner. Work with all cross functional departments to support customer satisfaction. Empowerment to make decisions in day to day work environments while following standard work instructions.

Qualifications

 

  • Associates Degree (any) preferred and 2+ years of Customer Service experience in a manufacturing or distribution environment.
  • Strong verbal communication skills and excellent written communication skills.  
  • Ability to work successfully in a fast paced, deadline driven environment.  
  • Introductory level proficiency in using Microsoft Word and Excel.
     

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Requisition id: 33438 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

  • Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
  • Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
  • Leaving our communities better than we found them through dedication of time, talent and resources.


Nearest Major Market: Cleveland

Job Segment: Supply, Data Entry, Supply Chain, Customer Service, Operations, Research, Administrative

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