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Technical Support Technician

Date: 
Location: 

Streetsboro, OH, US

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.8 billion in sales in 2019 and has approximately 16,500 employees who serve customers in 124 countries. To learn more, visit www.sealedair.com.

Job Description

 

 

A Technical Support Technician job is available in Streetsboro, OH at Sealed Air.  You will provide technical support for complete Automated Packaging Systems product line to the component level, or software and programming support for Customers, Field Service, and internal Customers to result in services that are a competitive advantage for customers and the company. Maintain Technical Information to keep the Department up to date on service problems.

 

  • Provide clear, concise communications to all customers to satisfy technical needs with solutions to problems.
  • Communicate reoccurring problems following department procedures.
  • Input of Incedents into SM Plus in a timely manner following departments internal processes.
  • Maintain Technical manuals and Publications used for the Technical Assistance personal.
     
Qualifications

 

  • Associates Degree in Electronics, Applied Industrial Technology or related technical degree.  
  • 2-3 years of progressive experience in field service or factory service or machine assembly/repair work with APS equipment.  
  • Strong written and verbal communication skills.  
  • Strong analytical and problem-solving skills.  
  • Ability to use computer and Microsoft Office programs.
     

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Requisition id: 29197 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. Sealed Air participates in the E-Verify Program (US sites only).

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Nearest Major Market: Akron
Nearest Secondary Market: Cleveland

Job Segment: Technical Support, Technician, Supply, Field Service, Supply Chain, Technology, Operations, Manufacturing