Quality Manager

Mision

Provide quality and technical support to functions implementing process change and continuous improvement. Continuously improve the quality of Bellusco products and processes and the satisfaction of Bellusco customers by implementing and maintaining robust Quality Systems and promoting a sustainable quality culture in the plant.

Responsibilites

Voice of the customer in Bellusco

• Proactively monitor, analyze, issue, investigate, clarify, and resolve customer complaints regarding quality to ensure customer satisfaction.  When appropriate, resolve customer product problems in a way that will maintain customer satisfaction.
• Implement and audit Laboratory tests and quality assurance checks on production and logistics operations to improve quality KPIs of Bellusco plant;
• Lead monthly reviews of Bellusco customer claims with sales and supply chain.
• Feasibility request management and support new Product Introduction creating production standard;
• Coordinate customer audits in Bellusco and communicate all necessary quality information to customers as needed.

   

Quality Systems

• Support the ISO 9001 QMS process to achieve and maintain certification through the continual review and improvement of standard operating procedures and work instructions. Management of FSC certification and all Standards in place.

Management

• You will provide leadership and coaching on the use of Quality tools and statistical expertise to support quality improvement, problem/claim solving and successful project management.

Qualifications

The ideal candidate has at least 3 years work experience in industrial processes preferably in packaging or chemical companies.

It is also required:

• Degree in Engineering (Mechanical or Chemical preferred)
• Experience in people management
• Good knowledge of statistics
• Good communication skills and interpersonal skills with all functions
• Ability to work in team
• Leadership, initiative taking, result oriented
• Willingness to travel
• Fluency in Italian and English
• Lean Six Sigma Experience is warmly welcome
• Reactivity, responsiveness to issues while still keeping focused on longer term improvement