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Technical Service Rep -Boston (Remote)

LOCATION: 

Boston, MA, US

REQ ID:  40827

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Sealed Air generated $5.5 billion in sales in 2021 and has approximately 16,500 employees who serve customers in 114 countries. To learn more, visit www.sealedair.com.

Position Summary

The Technical Service Rep provides technical service to Sealed Air customers within our New England territory, thereby promoting the use of Cryovac packaging materials and equipment systems.  Position further supports Sales organization through timely completion of service call reports, value projects and other required documentation.      

Job Description

  • Provide troubleshooting and technical support for packaging equipment at customer facilities using Cryovac materials. 
  • Timely completion of all administrative reporting.
  • Advise customers in establishing preventative maintenance programs and spare parts requirements.
  • Work with Sales to define and capture value created through Service activities or special projects.
  • Assist with the installation of Cryovac equipment and provide customers with training on proper operation and maintenance of equipment. 
  • Inform customers of safety regulations, technical information, modifications and improvements. 
  • Assists sales in supporting new products and opportunities.

Required Qualifications

  • High School Diploma or equivalent required
  • 5+ years of experience installing, troubleshooting, and servicing industrial equipment, preferably in a food processing plant.
  • Mechanically and electrically inclined and innovative
  • Possess a valid US Driver’s License
  • Ability to travel overnight around 20% of the time
  • Technical school preferred
  • Covid vaccine
  • Willing to work weekends as needed.
     

Additional Qualifications

  • Professional attitude and be self-motivated/directed
  • Time management, communication skills, decision making, interpersonal, computer and organizational skills
  • Computer technology experience – Email, Excel, Word, Google Apps, CRM
  • Ability to work cross functionally to achieve company goals
  • Ability to use basic hand and power tools
  • Commercial or Industrial troubleshooting, installation, servicing and programming
  • Experience in food packaging or other related experience
     

Requisition id: 40827 

Relocation: Yes  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Nearest Major Market: Boston

Job Segment: Customer Service Representative, Supply Chain, CRM, Technical Support, Customer Service, Sales, Operations, Technology

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