Technical Service Rep, Cushioning

Job Summary:

The Cushioning TSR will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers.  The Cushioning TSR will deliver technical service to and engineering support of packaging systems in a designated region. The cushioning TSR will establish and deepen relationships with new and existing customers and will be expected to consult with customers on packaging materials, equipment, and processes. The cushioning TSR is responsible for meeting or the annual sales forecast for the Protective business in their designated territory.

Responsibilities include but are not limited to:

• Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment.
• Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; follow standards; provide technical information and explanations.
• Demonstrates Solution Knowledge – Understand and clearly articulate full suite of Sealed Air Product Care Solutions, products, and programs to end users.
• Leverages Consultative Approach with Customers -  understand customer needs/challenges, build relationships, and become trusted advisor while servicing accounts; encourage upgrades; build understanding of competitor information and trends.
• Develops New Sales Opportunities -  work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations.
• Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities   
   

Qualifications:

• AS/BS Degree or equivalent experience.
• 1 + years of high level mechanical and/or sales expertise
• 3 + years of MS Office (Word/ Excel/ PowerPoint)
• Valid Driver’s license and passport
• Ability to travel daily (occasional overnight travel for meetings, training, and service coverage)
• Strong listening, written, and verbal communication skills
• English AND French language skills are required
• High level of mechanical and troubleshooting experience
• Packaging experience is a plus
• Ability to read and understand technical drawings/troubleshooting charts
• Ability to develop accounts, build strong relationships, work with customers to solve problems, and influence decision-making
• Ability to work across teams and navigate complex environment
• Goal-focused/deadline-driven/results-oriented; Self-starter and coachable
• Strong time management, Detail-oriented, and highly organized
• Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Excellent listening, negotiation and presentation abilities 

Why work at Sealed Air (Canada)?

• Flexible health & dental benefits starting your first day
• Company-paid basic life insurance 
• Optional life insurance
• Company-paid STD and LTD programs
• DC Pension Plan: Guaranteed 5% base company contribution + 50% company match on employee voluntary contributions.
• Additional retirement savings plan options: RRSP, TFSA 
• Employee Assistance Program (EAP) 
• 4 weeks of vacation upon start of employment (prorated for the first year)
• 5 paid sick days 
• 12 paid company holidays (including 2 floating holidays)  Maternity leave top-up benefits
• Scholarship program
• Retail perks and promos through Perkopolis
• Educational Assistance Program (EAP)
• Engagement & wellbeing programs
• Mentorship and networking opportunities
• Employee engagement, wellbeing and recognition programs
• Global initiatives for DE&I, wellbeing and sustainability
• Employee resource groups including GEN (Gender Equity Network), HOLA (Hispanic/Latin Organization for Leadership Advancement), B-ADVANCE (Black/African American Network), and PRIDE (LGBTQ+ ally network)
• You’ll be joining an engaged team at a company with long-tenured employees
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or other protected grounds under Human Rights legislation.