Customer Inventory Support Specialist

Summary

The primary responsibility of Order Fulfillment Analytics Analyst is to support and develop a World Class data driven culture where the analytics are mass customized, automated, and individually delivered to the right people at the right time.   You will work daily with our customers, sales, customer service, and supply chain to provide analytics across the global platform.  You will be joining a team of data analysts that helps our external customers know what to order and when to order, alerts our internal customers to any order fulfillment issues developing in-process, guide our sales forces to any customers to be contacted that may be churning away from us, and any other new programs we develop along the way.  You will be part of a team in these efforts and have a global focus.  This team routinely send targeted emails to drive the best order fulfillment process that is proactive.

Major Duties & Key Responsibilities

• Compiling data from many different sources developing self-checking protocols data integrity
• Developing customer-specific algorithms to process the data and generate actionable results
• Sending very targeted communications to individuals instructing them to action
• Automate everything
• Daily monitoring of the programs under your responsibility
• Continuous improvement in terms of quality of the programs under your responsibility
• Continuous expansion of programs under your responsibility
• Ability to translate customer needs, internal and external, into programs to meet their needs
• Ability to develop new programs to meet their needs
• Ability to bring in data from many different sources, develop algorithms to process the data

Qualifications

• Bachelor’s Degree or equivalent work experience 
• 1-2 years of customer service or supply chain experience
• Understanding of SAS or R software and experience with SAP.
• Ability to make decisions based on data analysis
• Prior experience working with SAP
• Strong working knowledge of Microsoft Excel
• Flexible to work as needed, including a rotating weekend schedule for support of ANZ and EU.

Competency Profile

• Excellent verbal and written communication skills, interpersonal skills, and the ability to inspire others are a must.
• Must be willing to learn and teach.
• Professionalism, consistency, and thoroughness are required in interacting with internal and external customers.
• Strong empathy for customers is a requirement. Excellent problem solving skills and reasoning abilities are required for quickly and effectively addressing customer needs.
• Proficiency in Microsoft Office applications (Excel, Word, Powerpoint, etc.), SAP, and SAS
• Must be detail oriented and possess strong database management skills.
• Ability to prioritize and manage multiple projects at one time
• Must be able to deal comfortably with Customers and Sealed Air employees at all levels.
• Must be able to understand and identify improvement opportunities in complex processes