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Customer Service Group Administrator

Date: 
Location: 

Charlotte, NC, US

Sealed Air partners with customers to solve their most critical packaging challenges with innovative solutions that leave our world, environment, and communities better than we found them. Our portfolio of widely recognized brands includes Cryovac® food packaging and Bubble Wrap® protective packaging which respectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.7 billion in sales in 2018 and has approximately 15,500 employees who serve customers in 123 countries. To learn more, visit www.sealedair.com.

Job Description

 

The Customer Service Group Administrator is a diverse job with a high degree of variety providing support to the Global VP of Customer Service and CS team, including operations and key functions of CS whose global Centers of Excellence are based in Charlotte HQ for Sealed Air.

It requires high motivation and organization skills to stay on top of competing priorities.  The successful candidate would be professional with the ability to maintain confidentiality, have excellent communication skills, perform with a high level of accuracy, and demonstrate ability to easily learn new technology. 

 

  • Organize travel, accommodation and some calendar management for VP.
  • Prepare expense claims for VP and act as pre-screen for approval of direct reports
  • Meeting, and CS event preparation and coordination for mainly Charlotte, NC based events.
  • Accurate recording of meeting minutes, assistance in preparation of presentations.
  • Handling of correspondence and reports which may be sensitive.
  • General administrative assistance as required.
  • Management of the generic Customer Service contact email and other correspondence.
  • Coordinate staff travel arrangements including transportation and accommodation for CS staff.
  • Office duties including ordering of supplies, new employee equipment support, and managing procurement card within company policy for Charlotte CS team. 
  • Support for Charlotte CS contact center technology (telephony) assisting with reporting, issue resolution and administration of system.
  • Creating of regular monthly reports and distribution within Sealed Air – CS and other functions
  • Management of Customer Service distribution lists.
  • Coordinating broad Customer Service global correspondence 
  • Intranet Customer Service page editor – sourcing and maintaining content in collaboration with CS leadership team and business partners (esp. CS Academy Program Manager)
Qualifications

 

  • Experience with reporting and presentations.
  • Excellent computer skills including a high degree of proficiency in Microsoft O365 applications.
  • Owner mentality with company money and a high degree of attention to detail
  • Comfort with routinely shifting demands.
  • Able to work independently using initiative and self-motivated and organized to deliver results.
  • Professional level verbal and written communication skills.
  • Experience editing web pages or managing technology an advantage.
     

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Requisition id: 29426 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. Sealed Air participates in the E-Verify Program (US sites only).

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Nearest Major Market: Charlotte

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