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Events and Customer Engagement Manager

LOCATION: 

Charlotte, NC, US, 28208

REQ ID:  40941

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Sealed Air generated $5.5 billion in sales in 2021 and has approximately 16,500 employees who serve customers in 114 countries. To learn more, visit www.sealedair.com.

Job Summary

The Events and Customer Engagement manager is responsible for the execution and planning of all in-person North American marketing and customer events, including some virtual event support. This includes management of shows and events from concept to completion. The ideal candidate is a self-starter with the ability to work independently with moderate direction and effectively across other functions of the company. Applicants should be organized, resourceful, detail oriented and comfortable managing multiple projects simultaneously.

Job Description

  • Oversee the execution of all in-person North American marketing events including trade shows, conferences, and industry events including but not limited to:
    • Budget/Invoicing (management and development)
    • Contracts
    • Working with external vendors
    • Lead management software
    • Booth resource planning
    • Show logistics (I.e. plumbing, electrical, refrigeration, wi-fi needs) 
  • Manage working relationship with Exhibit House
    • Planning
    • Coordination
    • Design
    • Inventory, etc.
  • Manage Charlotte customer visits/management of customer engagement center as needed
    • Coordinate meeting rooms
    • Tours
    • Catering
    • Planning of samples/needs
    • Customer transportation, etc.
  • Takes an active role in the execution of all North America led marketing virtual events 
  • Work cross-functionally with stakeholders across multiple departments within the organization to ensure booth meets business and marketing objectives
  • Collaborate on the implementation of the marketing plan/strategy with the goal of driving brand awareness, foot traffic, leads, and attendance for each event
  • Coordinate the marketing calendar for all North American in-person and virtual events, ensuring adequate planning and preparation 
  • Work closely with MarComm Lead to coordinate efforts including social media, communication strategy, promotions, media, etc. (While not responsible for execution, this role is accountable for ensuring proper alignment across the marketing, global comms and marcomm group)
  • Collaborate with MarComm Lead on booth layout, event tactics, at show promotions, speaking opportunities, etc. 
  • Coordinate event logistics with SEE teams or external vendors to ensure events are executed in a way that provides unique experiences that enhances the brand
  • Act as point-person for all communication regarding show logistics
  • Effectively build an efficient and repeatable process for all in-person trade shows
  • Provides onsite supervision for installation and dismantle of all events
  • Perform other duties as needed
     

Required Qualifications

  • Bachelor’s degree, in business administration, hospitality, or marketing is required. Prefer prior experience in event marketing, trade show execution, or marketing communications
  • 5-10 Years of Experience managing the logistics of planning events/shows from beginning to end
  • Experience managing a budget, invoice tracking, etc.
  • Basic understanding of utilities (electrical, air, water) in relation to equipment displays/demonstrations at shows
  • Understands the principles and implications of union labor laws, and venue policies for show production 
  • Excellent time management and problem-solving 
  • Must possess strong planning, multitasking and organizational skills
  • Able to work under pressure with minimal supervision
  • Detail oriented and organized
  • Must be able to travel to event locations 
     

Additional Qualifications

  • Proficient use of email and phone for communications is essential
  • Basic understanding of forklift operations helpful
  • Booth design knowledge and graphics production knowledge helpful
  • Job can sometimes be physically demanding. Ability to lift, carry and move heavy objects sometimes required
  • Basic understanding of freight transport required
     

Requisition id: 40941 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Nearest Major Market: Charlotte

Job Segment: Event Marketing, Logistics, Marketing Manager, Supply Chain Manager, Communications, Marketing, Operations

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