Group Administrator - Customer Service (Americas/COE)


Charlotte, NC, US, 28208

REQ ID:  41820

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Sealed Air generated $5.5 billion in sales in 2021 and has approximately 16,500 employees who serve customers in 114 countries. To learn more, visit

Position Summary:

The Group Administrator is a diverse job with a high degree of variety providing support to the Vice Presidents of Customer Service, Americas Customer Service team, and Global CS COE (Center of Excellence).

The role requires initiative, high motivation, and organization skills to stay on top of competing priorities.  The successful candidate is professional, maintains confidentiality, has excellent communication skills, is a resourceful and creative problem solver, performs with a high level of accuracy, and demonstrates ability to easily learn new technology. 

Responsibilities / Duties:

  • Executive Assistant Responsibilities to VP Customer Service:  
    • Organize travel, accommodation, and calendar management. 
    • Prepare expense claims for VP and act as pre-screen for approval of direct reports.
    • Meeting, Event preparation, and coordination for mainly Americas based events.
    • Accurate recording of meeting minutes, assistance in preparation of presentations.
    • Handling of correspondence and reports which may be sensitive.
    • General administrative assistance as required.
  • Customer Service Operations and Center of Excellence support:
    • Management of the generic Customer Service contact email and other correspondence.
    • Coordinate staff travel arrangements including transportation and accommodation.
    • Office duties including ordering of supplies, new employee equipment support, business continuity checks, hybrid work schedules, and procurement card within company policy.  
    • Co-ordinate service recognition program, and employee life events with all (24) people managers in team to ensure consistency and high levels of engagement
    • Monthly revenue recognition audit controls – assist with Rev 12.0 credit reviews.
    • Administration of CS local incentive program for USA based CS front-line CSPs working with payroll and analytics team to coordinate quarterly/annual payouts
    • Administration and collection of Voice of Customer (VOC) feedback loops
    • Management of Customer Service distribution list and regular reports for CS leadership.
    • Intranet Customer Service page editor – sourcing and maintaining content in collaboration with CS leadership team and business partners.  Leverage social media style appropriate to CS
    • Take a leadership role in events/recognition related to International Customer Service week celebrations.


  • Excellent computer skills including a high degree of proficiency in Microsoft O365 applications.
  • Owner mentality with company money and a high degree of attention to detail
  • Comfort with routinely shifting demands.
  • Able to work independently using initiative and self-motivated and organized to deliver results.
  • Professional level verbal and written communication skills.
  • Organizational awareness, ability to build networks.

Requisition id: 41820 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.



It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.

Nearest Major Market: Charlotte

Job Segment: Payroll, Supply Chain, Supply, Claims, Finance, Operations, Customer Service, Insurance