Opportunity to Cash (O2C) Process Architect Leader

Position Summary

The Opportunity to Cash (O2C) Process Architect Leader is responsible for designing, optimizing, and overseeing the end-to-end O2C processes within the organization. This role focuses on creating an efficient, scalable, and integrated process architecture that enhances customer experience and drives operational excellence across digital and non-digital commerce channels. The O2C Process Architect Leader will collaborate with cross-functional teams to ensure seamless process integration and continuous improvement.

Job Description

1.    Process Architecture Design:
          •    Develop and maintain a comprehensive O2C process architecture framework that aligns with business goals.
          •    Design end-to-end O2C processes, ensuring they are efficient, scalable, and customer-centric.
          •    Standardize O2C processes across the organization to ensure consistency and alignment with best practices.
2.    Process Implementation and Integration:
          •    Lead the implementation of new O2C processes and systems, ensuring seamless integration with existing workflows.
          •    Collaborate with IT and other departments to deploy process automation and digital transformation initiatives.
          •    Ensure that all process changes are documented and communicated effectively.
3.    Strategic Planning:
          •    Align O2C process architecture with the organization’s strategic objectives and business model.
          •    Identify opportunities for process innovation and recommend strategic initiatives to enhance business performance.
          •    Develop roadmaps for O2C process improvement and transformation projects.
4.    Stakeholder Collaboration:
          •    Work closely with senior leadership, sales, finance, customer service, and other key stakeholders to understand business needs and requirements.
          •    Facilitate workshops and meetings to gather input and drive consensus on O2C process architecture and design.
          •    Communicate O2C process architecture vision and strategy to all levels of the organization.
5.    Performance Monitoring and Improvement:
          •    Establish metrics and KPIs to monitor the effectiveness of O2C processes and identify areas for improvement.
          •    Conduct regular process reviews and audits to ensure compliance and identify optimization opportunities.
          •    Lead continuous improvement initiatives to enhance O2C process efficiency, quality, and performance.
6.    Change Management:
          •    Develop and execute change management plans to support O2C process architecture initiatives.
          •    Provide training and support to employees on new processes and tools.
          •    Foster a culture of continuous improvement and innovation within the organization.
7.    Documentation and Reporting:
          •    Create and maintain detailed O2C process documentation, including process maps, workflows, and SOPs.
          •    Prepare reports and presentations on O2C process architecture projects and outcomes.
          •    Maintain an organized repository of process documentation for reference and compliance.

Qualifications

          •    Bachelor’s degree in Business Administration, Industrial Engineering, Information Systems, or a related field. An MBA or relevant certifications    (e.g., Lean Six Sigma, TOGAF) are a plus.
          •    Extensive experience in process architecture, process design, or a similar role, preferably within the O2C domain.
          •    Strong knowledge of O2C processes, including sales, order management, billing, and accounts receivable.
          •    Proven ability to lead complex process improvement and transformation projects.
          •    Excellent analytical, problem-solving, and critical-thinking skills.
          •    Effective communication and interpersonal skills with the ability to influence and collaborate with diverse teams.
          •    Strong project management skills with the ability to manage multiple initiatives simultaneously.
          •    Proficiency in process modeling techniques and tools (e.g., BPMN, UML, Visio).
          •    Experience with process automation tools and technologies is preferred.
          •    Travel may be required depending on project needs.