Sr. Project Specialist, Strategic Accounts

Position Summary

We are seeking a highly motivated and skilled individual to join our team as a Project Specialist located in the Southeastern region (Charlotte, NC) with a focus on our Strategic Accounts. As the primary technical liaison between the customer and our company (SEE), you will play a critical role in establishing and maintaining strong relationships, driving sales growth, and ensuring customer satisfaction.

Job Description

Responsibilities include:

· Customer Interface:

• Serve as the main point of contact and build strong relationships with various functional areas within our Strategic Customers, including R&D, Marketing, Procurement, Engineering, and others.
• Understand and address customer needs, concerns, and requirements to ensure a high level of customer satisfaction.
• Effectively communicate technical information and provide solutions to customer inquiries or issues.

· Sales Growth:

• Collaborate with the sales team to identify and pursue new business opportunities with our Strategic Customers.
• Assist in developing and executing sales strategies to drive revenue growth for both new and existing opportunities.
• Stay updated on industry trends, market conditions, and competitive landscape to identify potential areas for business expansion.

· Technical Expertise:

• Develop a deep understanding of our products, services, and technical capabilities to effectively communicate their value proposition to the customer.
• Provide technical guidance, support, and training to both internal teams and customers.
• Collaborate with internal stakeholders, such as R&D and Engineering, to address customer-specific requirements or challenges.

· Project Management:

• Coordinate and manage projects involving cross-functional teams, ensuring timely delivery and successful implementation of solutions.
• Monitor project progress, identify potential risks or issues, and take appropriate actions to mitigate them.
• Maintain accurate documentation, including project plans, reports, and customer communications.

Qualifications

Required Qualifications:

· BA/BS Degree; MS preferred in Food Science, Meat Science, Packaging, Agricultural Scientist or related disciplines preferred.

· Proven experience in a customer-facing role, preferably in a B2B environment.

· Strong interpersonal and communication skills, with the ability to effectively engage with stakeholders at all levels.

· Demonstrated ability to understand technical concepts and translate them into clear and concise information for non-technical audiences.

· Project management experience, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

· Knowledge of the food industry, specifically within the meat processing sector, is highly desirable.

· Willing to travel up to 50% to customer sites and attend industry events as needed.

Additional Qualifications:

· Computer aptitude and presentation skills.

· Knowledge/experience with a wide variety of packaging applications and products

· Comfortable in sales interactions/situations.

· Ability to drive projects independently.

· Self-starter