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User Researcher

LOCATION: 

Charlotte, NC, US, 28208

REQ ID:  31328

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.8 billion in sales in 2019 and has approximately 16,500 employees who serve customers in 124 countries. To learn more, visit www.sealedair.com.

Job Summary:

 

Come join our small but growing UX team that’s elevating the Sealed Air impact through designing new experiences that range from the Industrial Internet of the Things (IIoT) space to growing our eCommerce marketplace.  In this role, you'll lead and conduct research efforts; create and communicate insights; and directly influence our digital products and support a team of product owners.

 

Day to job responsibilities include but are not limited to:

  • Creating and managing research strategies, timelines, and goals that influence product direction, design strategy and design decisions.
  • Helping refine, evolve and scale processes, standards and tools for our research practice to further innovation, our design vision for connected experiences and our Industry 4.0 future.
  • Translating complex business requirements into research plans for domestic and international audiences that have differing cultures and speak different languages.
  • Leading and executing generative and evaluative research activities, such as ethnographic research, user interviews, card sorting, usability testing, UX metrics, etc.
  • Influencing prioritization on what is researched, when to research, and how that research is conducted by working with cross-functional teams.
  • Using systems-level design thinking, leveraging past and current qualitative and quantitative data, to find opportunities to further improve the user experience and to help shape the digital experience landscape.
  • Identifying, generate and democratize insights that help drive product strategy, design strategy, and prioritization.
  • Curating and tailor research findings to present to multiple audiences at varying levels of our organization through written reports and verbal presentations.
  • Fostering a customer-obsessed design culture by educating leadership and product teams, evangelizing the value of research, its best practices, and how to be critical consumers of user research.
     

What Can We Offer You?

 

  • The ability to help design the future of the smart packaging industry.
  • The ability to define Industry 4.0 and shape the manufacturing digital space.
  • The ability to be a part of a highly productive, fun and passionate team.
  • The ability to work with distributed teams and customers globally.
What Are We Looking For?

 

Education, Experience, Certifications:

  • BS in Human Factors, Information Science, UX, Sociology, Psychology or related research field strongly preferred;
  • Advanced Degree (MA/MS/PhD) preferred.
  • 5+ years in applied digital product/design research and 3+ years in omnichannel research
    Prior workshop facilitation experience.
  • Prior workshop facilitation experience.
  • Prior eCommerce experience preferred.
  • Prior experience in a global company preferred.

 

Knowledge, Skills, and Abilities:

  • Research Rigor: Working knowledge and expertise over a wide range of qualitative and quantitative methods.
  • Collaborative: Ability to work as part of a team and independently in a fast-paced, high-matrixed environment; Comfort with accepting and acting on feedback and constructive criticism. 
  • Communication:  Ability to communicate insights through UX deliverables; Excellent written and verbal communication and presentation skills; Multi-lingual a plus. 
  • Knowledge & Skills:  A command of research principles and visual storytelling; Experience turning information and data into simple, easy to understand insights and recommendations.
  • Leadership: Demonstrated experience translating customer feedback into business value, communicating ideas and insights, and evangelizing user needs.
  • Work Style: A self-motivator with the ability to proactively manage and prioritize multiple tasks and projects with competing timelines; Enthusiasm for giving our user a voice.
     

Requisition id: 31328 

Relocation: Yes  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

  • Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
  • Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
  • Leaving our communities better than we found them through dedication of time, talent and resources.
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