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eCommerce Business Analyst

LOCATION: 

Charlotte, NC, US, 28208

REQ ID:  32554

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.8 billion in sales in 2019 and has approximately 16,500 employees who serve customers in 124 countries. To learn more, visit www.sealedair.com.

Job Description

 

The Global Growth and Experience organization of Sealed Air is responsible for identifying, building and growing key digital transformation initiatives and customer facing products. Our eCommerce platform is an important sales channel across multiple business lines, geographies and partners. 

The eCommerce Business Analyst is a key role on the eCommerce Product Management team that possesses strong eCommerce knowledge & is able to lead and execute multiple projects at the same time. They can work in a fast-paced environment and thrive for result oriented delivery, driving the team thru the plan, build and delivery phase.  They enjoy solving complex customer problems in a B2D/B2B/B2B2C industry. The eCommerce Business Analyst helps define and coordinate product features through the product development process in support of the overall eCommerce strategy. This role uses business strategy, data/analytics, user experience, customer feedback and technology to create seamless customer experiences.

 

The eCommerce Business Analyst represents the customer/user and has the primary responsibility for defining all requirements and communicating those requirements to the user experience and technology delivery teams. The eCommerce Business Analyst helps prioritize those requirements to ensure that the highest amount of customer value is being delivered in the fastest time possible.

 

The eCommerce Business Analyst uses data and analytics to analyze their business and prioritize their product backlog appropriately. They provide input into business cases when new products/features are being developed.

 

In addition, the eCommerce Business Analyst will work closely with Customer Onboarding, Operations, Customer Service, Merchandising, Marketing, Application/Services Vendors and numerous other internal and external parties with the goal of clearly communicating their team's backlog and roadmap and ensuring the necessary support is available upon product delivery.
 

 

Responsibilities

 

  • Work with eCommerce Product Owner and other Workstreams leaders to understand and support the eCommerce & Business strategies and offer innovative suggestions to improve processes.
  • Support the creation and execution of new features. Includes justifying the business case, requirements gathering, technical analysis, story creation, delivery communication and overall process/business flows impacting the feature.  Including providing directional leadership to the developers, his peers, UX team members, business stakeholders and manager as it relates to the overall feature delivery.
  • Should be able to fully analyze each requests/initiative completely using SMART requirements principles. Includes defining high level requirements, requirements traceability, functional requirements, security requirements, compliance/legal requirements, system to system requirements, performance requirements or any other requirements that can impact the overall delivery of the feature or product. Is expected to document these requirements thoroughly and derive target timelines and lead the team to delivering those timelines
  • Communicate clearly, concisely, and with enough context and details, whether that be verbally or written via email with clear action items and focus on WHAT the customer is looking for 
  • Form strong business and IT relationships with the different workstream teams including Sales, Supply Chain, Customer Experience, Finance, Legal, Digital Marketing, etc. in order to facilitate idea generation and delivery of solutions.
  • Support and Enhance methodologies and practices for the application lifecycle management in line with best practice and practical experience of continuous improvement.
  • Be responsible for making sure that proper documentation exists to support our business processes thru the project lifecycle.
  • Act as a Subject matter expert for features owned on the eCommerce site along with Business process design, Requirements Artifacts, Peer Reviews for B2B applications 
  • Provides input into — and helps construct — business case documentation.
     

 

Qualifications

 

  • Bachelor's Degree, Business, Marketing, Engineering or related field
  • 3-5 years’ experience in executing world class eCommerce product management
  • 3+ years’ experience in translating business strategy into specific product features from inception to delivery/maintenance 
  • 3+ years’ delivery experience in AGILE project management, business analysis, product marketing or product management 
  • 3+ years’ experience working with technology and user experience teams to define, scope, requirements and prioritize product requirements
  • Experience with building feature Roadmaps 
  • Demonstrated experience working closely with leadership, business stakeholders and customers 
  • Strong analytical skills with an ability to translate data into action
  • Demonstrated experience working cross-functionally in a large organization
  • Strong verbal and written communication skills. 
  • Can work effectively with remote teams
  • Willing to travel 5% - 20% time.

 

ADDITIONAL QUALIFICATIONS: 

  • Able to understand complex issues & can clearly articulate complex ideas
  • Excellent project management, organization, attention to detail, follow-up
  • Strong analytical abilities to identify issues & self-start programs to address
  • Ability to communicate & liaise broadly across functions & the global organization
  • Deadline & detail oriented
  • Demonstrated ability to champion change, influence & drive results in a complex organization
  • A mind toward innovation in an organization that enables team to innovate, drive change, and bring revenue to the organization.

 

 

Requisition id: 32554 

Relocation: Yes  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

LINK1   MON1

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

  • Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
  • Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
  • Leaving our communities better than we found them through dedication of time, talent and resources.


Nearest Major Market: Charlotte

Job Segment: Business Analyst, Merchandising, Engineer, Product Development, Supply, Finance, Retail, Engineering, Research, Operations

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