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Technical Service Manager

LOCATION: 

City of Industry, CA, US, 91748

REQ ID:  50608

If you are a current employee click here to apply.

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com.

Position Summary

Lead and manage the service of the company’s equipment platforms within the defined geographical area.  Ensure consistent, profitable growth in sales and service revenues through positive planning, deployment, and management of service personnel.  The main responsibilities are to manage the service personnel in technical attributes, account development, and managing assets.

Job Description

  • Support innovative existing solutions for Regional customers to optimize operational efficiency and product protection
  • Develop requirements for service levels by location by developing service strategies to ensure they are in line with local and national service standards. 
  • Promote multiple cross-product opportunities and projects.
  • Interact with national and regional sales, distributors, manufacturing, marketing, sales coordinators, and customer service to enable an appropriate level of customer support.
  • Coordinate installs with local regions to ensure the efficacy of resources and labor.
  • Track and Communicate issues with our Regional customers to take ownership of engineering, marketing, and the local Sales team.
  • Develop strategies on service levels for all Regional Customers.
  • Develop metrics to monitor the success of the Regional service strategy for all customers and programs.
  • Identify and communicate with local customer contacts on the success of our service levels.

Qualifications

  • BA/BS Degree; MBS preferred
  • 3+ years of experience in people or project management
  • 3+ years of MS Office Suite
  • 2+ years of Distribution sales
  • Valid Driver’s License
  • Ability to travel 50-60% (3 days per week)

 

ADDITIONAL QUALIFICATIONS:

  • A strong set of ethics and values, integrity and trust
  • Results driven. Performance Management.
  • Ability to make tough decisions
  • Exude Executive Presence
  • Model Leadership behaviors
  • Strong business acumen with a drive to achieve results
  • Excellent presentation and communication skills (all levels)
  • Customer focus / working knowledge with management of corporate strategic accounts
  • Strong organizational skills
  • Organizational credibility
  • Inspired leadership: a demonstrated ability to coach & lead through others to get results.  Effective at working with others to achieve shared goals in a matrix structure.
  • Project Management: ability to coordinate and drive several initiatives in a dynamic and often ambiguous environment.  Uses process and pragmatism to maintain prioritization and alignment in terms of executing work.

Requisition id: 50608 

Relocation: Yes  

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify,  infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. 

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com. 

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Nearest Major Market: Los Angeles
Job Segment: Supply Chain Manager, Marketing Manager, Supply Chain, Information Technology, IT Manager, Operations, Marketing, Technology

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