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Customer Success Manager

LOCATION: 

Fawkner, VIC, AU, 3060 Mumbai, IN Macquarie Park, NSW, AU, 2113 Singapore, SG, 639-293

REQ ID:  43610

If you are a current employee click here to apply.

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. 

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Sealed Air generated $5.6 billion in sales in 2022 and has approximately 16,300 employees who serve customers in 120 countries. To learn more, visit www.sealedair.com.

What does an Onboarding & Software Success Manager do?

 

 

Sealed Air Australia is looking for a motivated and experienced Onboarding & Software Success Manager to join our Commercial Marketing team. Reporting to Director APAC Marketing, Digital, Graphics and Smart Packaging CoE, you will be responsible for working with both customers and our partners to onboard and deliver digital packaging solutions to our customers.

 

With strong technical understanding of software platforms and ability to understand the technical needs and gaps of stakeholders, you will communicate with customers IT and internal development teams to ensure projects meet the delivery deadlines.

 

The job can be located in Australia, Singapore or India. We offer flexible working benefit.
 

Why we need you?

 

  • Work with hardware lead and commission hardware and software systems for customer deployments
  • Ecosystem (discovering, partnering, contracts with appropriate ecosystem partners IoT, scanners, retail, integrators, MES vendors, etc.
  • Agile product management experience/ Jira management
  • Design, develop, and maintain software applications that enable connected packaging and product cloud systems to work together seamlessly.
  • Work closely with product development teams to understand system requirements and develop software solutions that meet those requirements.
  • Understanding of software architecture design
  • Understand and support roadmap development roadmap
  • Lead and support for following application types:
    • Base software development support/development
    • New product module developments
    • Partner mobile application utilization
    • Integrations with customer software
    • 3rd party software evaluations


What we are looking for in you?

  • 5+ years of experience in software development/management
  • Bachelor's degree in Engineering, Software Engineering, or a related field.
  • Experience with equipment/manufacturing is a plus
  • A Self-starter and a Good communicator with strong driving ability
  • Skilled at working with matrixed teams and Ability to diagnose and solve customer challenges.


What are our core values?

  • Integrity 
  • Determined 
  • Innovative
  • Collaborative


Why work at Sealed Air?

  • We have a very diverse and inclusive culture.
  • We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
  • You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.


If you are looking for a new challenge in a company deemed as essential service, then we want to hear from you!

We have great total compensation and premier benefits! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. 

Closing Date: June 23, 2023

 

No contacts from recruitment agencies please.

 

Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.

 

Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.

Requisition id: 43610 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Cloud, Supply Chain Manager, Marketing Manager, Supply Chain, Technology, Operations, Marketing, Customer Service

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