Customer Service Partner (12 month fix term)
Hamilton, NZ, 2000
SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers who are passionate about fulfilling our purpose.
SEE generated $5.6 billion in revenue in 2022 and has approximately 16,300 employees who serve customers in 120 countries/territories. To learn more, visit www.sealedair.com.
About the Role:
We are looking for a 12 month fix contract Customer Service Partner to join our CS team base in Hamilton site, Waikato, New Zealand.
Reporting to the Customer Service Manager, the main responsibility of this role is to manage orders for your portfolio of customers. This is a key relationship role where building strong relationships and knowing your customers business is vital.
Some of the main responsibilities are to process all orders efficiently and accurately while proactively advising Customers of any changes or impacts to their orders. You will demonstrate strong problem-solving skills to own and resolve Customer issues in line with company processes and where necessary coordinate activities with other departments to ensure complete Customer satisfaction. Proactiveness, multitasking, accuracy, clear communication and maintaining strong relationships with customers will be the key to success in this role.
Hours of work will be based on the requirement of the business to support regional customers from Monday to Friday during the hours of 8.00 am to 7.00 pm.
About the Team:
We are a team of like-minded people, passionate about providing a great customer experience. As a team, we enjoy a good laugh and having some fun, in an environment where we learn from each other and always look for new and innovative ways to get the job done. We are a close-knit team looking for someone to grow and develop alongside us.
About the Person:
The ideal candidate will be passionate about people and customer service with great communication skills. You will have experience within a similar position and previous SAP experience is preferred but not required. If you enjoy solving problems, building strong relationships and are comfortable taking initiative, then we would love to hear from you!
Closing date: April 27, 2024
Note: you must have NZ work rights to be considered for the role.
Only successful applicant will be contacted.
Requisition id: 46446
Relocation: No
The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
*Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected].
LINK1 MON1
Job Segment:
Supply Chain, ERP, SAP, Supply, Operations, Technology, Customer Service