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Customer Service Partner

LOCATION: 

Hamilton, NZ, 2000

REQ ID:  37293

Sealed Air is in business to protect, to solve critical packaging challenges and to make our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

We have an exciting opportunity for an experienced Customer Service Partner to join our team of 30 friendly people based out in Te Rapa, Hamilton. This is a 12-month fixed term parental leave cover that will work Monday to Friday, alternating hours from 10:00am to 7:00pm one week and then 8:00am through to 5:00pm the following week. We aim to provide our staff with flexible working options, so if working from home is something you are interested in, then search no further!

 

About the Role:

Reporting to the Customer Service Manager, the main responsibility of this role is to manage orders for your portfolio of customers. This is a key relationship role where building strong relationships and knowing your customers business is vital. 

 

Some of the main responsibilities are to process all orders efficiently and accurately while proactively advising Customers of any changes or impacts to their orders. You will demonstrate strong problem-solving skills to own and resolve Customer issues in line with company processes and where necessary coordinate activities with other departments to ensure complete Customer satisfaction. Proactiveness, multitasking, accuracy, clear communication and maintaining strong relationships with customers will be the key to success in this role.

About the person:

The ideal candidate will be passionate about people and customer service with great communication skills. You will have experience within a similar position and previous SAP experience is preferred but not required.  Don’t have heaps previous work experience? No worries, we will provide all the training required to set you up for long term success.

 

If you enjoy solving problems, building strong relationships and are comfortable taking initiative, then we would love to hear from you!

 

Our Hamilton office is based in Te Rapa, just a 10-minute drive from Hamilton Central. You’ve got the benefit of an easy commute, free parking and the chance to work for a company deemed as essential service during a time of uncertainty.

 

Please Note: - You must have NZ work-rights to be considered for this job and hold a valid passport to travel overseas. A detailed job description is available. 

 

Closing date: 5 December 2021 at 11:59pm

Requisition id: 37293 

Relocation: No  

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: ERP, SAP, Supply, Supply Chain, Customer Service, Technology, Operations

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