Field Service Technician -Northern Los Angeles (Remote)
Los Angeles, CA, US
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.
Sealed Air generated $5.5 billion in sales in 2021 and has approximately 16,500 employees who serve customers in 114 countries. To learn more, visit www.sealedair.com.
Position Summary
The Technical Packaging Specialist (TPS) will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. The TPS will deliver technical service to and engineering support of packaging systems in a designated region. The TPS will establish and deepen relationships with new and existing customers, and will be expected to consult with customers on packaging materials, equipment, and processes. The TPS will also be responsible for meeting or exceeding annual sales forecast for Product Care solutions in a designated region.
Job Description
- Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment
- Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures
- Leverages Consultative Approach with Customers - Understand customer needs/challenges, build relationships, and become trusted advisor while servicing accounts; encourage upgrades; build understanding of competitor information and trends
- Develops New Sales Opportunities - Work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations
- Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation
Qualifications
- Associates degree or equivalent work experience or training required. BA/BS degree strongly preferred
- 3+ years of high level mechanical and troubleshooting expertise
- 3+ years of MS Office experience
- Valid US driver’s license
- Ability to travel daily, including occasional overnight travel for meetings, training, and service coverage
- Ability to read and understand technical drawings/troubleshooting charts
- Ability to build strong relationships, work with customers to solve problems, and influence decision making.
Requisition id: 40829
Relocation: Yes
The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
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Nearest Major Market: Los Angeles
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Supply Chain, Maintenance, CRM, Technical Support, Engineer, Operations, Manufacturing, Technology, Engineering