Share this Job
Apply now »

Customer Service Partner

LOCATION: 

Makati City, PH, 1229

REQ ID:  34405

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

Summary

To work as an integral member of the Customer Service organization, to provide excellence in customer care by reducing customer effort and to move the business to a position of global strength through continuous improvement.

Responsibilities

  • Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive and responsive manner.
  • Ensure that orders are processed accurately and efficiently, and any queries are dealt with in a timely manner.
  • Ensure all documentation and records are accurate, easy to access and correct.
  • Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other department.
  • Assist in the development of new products and features, working with the customer and all members of the business.
  • Manage complex situations and sometimes contradictory information, to effectively solve problems by using existing precedents or procedures.
  • Complete work with limited degree of supervision.
  • Act as an informal resource for colleagues with less experience.
  • Use discretion to modify work practices and processes to achieve results or improve efficiency.
  • Keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services the company can offer.
  • Person in this position may;
  1. Manage orders or claims / credits on multiple countries or divisions
  2. Be a Product / Account / Customer expert
  3. Be a User group member
  4. Be a Local team trainer
  5. Be a E-business coordinator
  6. Be Proficient in Continuous Improvement

Qualifications

  • Recommend 4+ years Customer Service Experience (internal/ external)
  • Preferably fluent in English with strong written and verbal communication skills
  • Intermediate computer Skills with accurate keyboarding skills. Experienced in using MS Word, Excel, Internet applications including email, ERP systems (SAP/JDE/AS400 or others)
  • Has developed specialized skills or is multi-skilled in own work area
  • Proficient in Project Management
  • Strong analytical skills, adept at problem solving and self -managing escalations
  • Detail-oriented, self-motivated; ability to take on additional responsibilities as required and work with minimal supervision

Other note

No contacts from recruitment agencies please.

Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.

Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.

Requisition id: 34405 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

LINK1   MON1

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

  • Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
  • Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
  • Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Claims, ERP, Mid-Range, Supply, Customer Service, Insurance, Technology, Operations

Apply now »