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Customer Service Coordinator - 12 month contract

LOCATION: 

Malvern, GB, WR14 1JJ

REQ ID:  36259

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

What you'll do:

 

Job Summary

 

To provide outstanding Customer Service to both internal and external customers, consistently meeting or exceeding their expectations within scope of Customer Service processes. 

 

Responsibilities

 

  • Build relationships with key customers and utilise that relationship to manage requests from the customer for mutual benefit
  • To manage all customer contact with professionalism and efficiency in line with agreed company standards
  • To process all internal and external orders (telephone/Email/fax/EDI)
  • To process, investigate and resolve customer queries by liaising with difference department and internal records. Continuously identify and resolve the root cause of errors to prevent reoccurrence
  • To run and follow up on various reports to ensure that the order to payment process is fulfilled
  • To process all orders efficiently, accurately and in line with policies and procedures and advise customer of any changes or impact on the customer’s expectations of what they will receive and when
  • Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution

 

What we are looking for:

 

Essential Work Experience 

 

  • Proven track record of working in an inbound and outbound Customer Service environment
  • Experience of consistently maintaining accuracy whilst working within a highly pressurised environment
  • Experience of data processing

 

Beneficial Work Experience 

 

  • Knowledge of the marketplace, sales teams, products and systems
  • Institute of Customer Service award or similar recognised qualification
  • Experience of using a customer services ordering system

 

Key Skills

 

  • Excellent Customer management skills
  • Excellent communication skills at all levels
  • Excellent organisational skills
  • Excellent prioritisation of workload
  • Excellent Telephone skills
  • Good negotiation skills
  • Good working knowledge of Microsoft Office (Excel, Word and Outlook), Microsoft Internet Explorer

Requisition id: 36259 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

LINK1   MON1

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Supply, Supply Chain, Customer Service, Operations

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