Sales & Service Support Technician

LOCATION:

Malvern, GB, WR14 1JJ

REQ ID: 42881

If you are a current employee click here to apply.

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.

Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.

Sealed Air generated $5.5 billion in sales in 2021 and has approximately 16,500 employees who serve customers in 114 countries. To learn more, visit www.sealedair.com.

What you'll do:

Providing sample analysis, sales and service support for the field based sales and service team. Advising the optimum packaging solution to meet the customer’s needs. Supporting and reporting on sales activities and results and developing our knowledge base allowing the sales team to offer a packaging and equipment systems solution that delivers maximum benefit for the customer and maximising the revenue opportunity for Sealed Air.

Sales Responsibilities:

Conducting sample analysis on customer and prospect product samples
Advising optimum Autobag systems solution and bag specification to meet application needs
Preparing for and supporting customer demonstrations
Supporting and installing onsite customer trials
Internal support for AutoLabel queries and testing
Managing and rotating demonstration equipment stock
Managing stock of bags for testing and exhibitions
Developing relationships with Infeed equipment partners whilst identifying new technologies that can be used in conjunction with Autobag equipment
Sharing Sales data with the field sales team such as open order & YTD reports
Ensuring all leads are added to C4C as they come in and preparing reports such as conversion rates for each stage of the sales cycle – feeding this data back to the sales team during sales meeting
Preparing, arranging and sending our samples to customers
Facilitating equipment requirements for UKI & Scandinavia Exhibitions

Service Responsibilities:

Carry out pre shipping machine assessments
Make specification changes to new machinery prior to dispatch
Become competent in the use of Autolabel 18 Label design software
Supporting and installing onsite customer trials

What you'll need:

Education & Experience:

Graduate or equivalent (desirable)
Educated to “A” level, HND or equivalent (desirable)
Experience of working in a pre-sales/technical sales role (desirable)
Basic technical knowledge (essential)
IT skills (essential)
Experience working in a manufacturing or FMCG environment, ideally supporting a global, corporate organisation (desirable)
To be able to travel to the other sites on a regular basis with the possibility of overnight stays

Skills:

Commercially aware
Good listener, with the ability to quickly gain rapport and trust across all levels
Highly results focused, and with a strong attention to detail
Strong analytical and problem solving skills
Highly structured and systematic approach to delivering business solutions
Excellent team player, able to develop strong relationships and networks based on integrity and trust
Able to work on own initiative and prioritise workload effectively
Understands the needs of the customer and excels in building win/win relationships
Proactively looks for and acts upon opportunities to create value for our business

Requisition id: 42881

Relocation: No

The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.

Job Segment: Technical Support, Testing, Supply Chain, Maintenance, Pre-Sales, Technology, Operations, Manufacturing, Sales

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