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Service Coordinator UKI

LOCATION: 

Malvern, GB, WR14 1JJ

REQ ID:  50157

If you are a current employee click here to apply.

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com.

What you will do:

We are looking for a driven individual to work in our busy field service team as a field service coordinator. This vital role ensures effective communication between our customers and technical team while supporting our team of field service engineers and carrying out the administrative tasks to ensure we provide an excellent service to our customers.

 

Working closely with and reporting to the Technical Service Manager UK, IE & ME, your core responsibilities will include:

  • Striving to achieve a common goal of customer service excellence
  • Answering calls on our technical help line, understanding then communicating with the team to ensure our customers receive the technical help they require within a specific time frame
  • Quoting where required and scheduling installations, preventive maintenance visits and breakdowns for the field service team to ensure their time is managed efficiently, maintaining a high level of utilised hours and ensuring customer expectations are met
  • Quoting and setting up new service/warranty agreements and managing the renewal process
  • Placing orders for new machines and spare parts when required

What you will need:

Required knowledge and experience:

  • Previous experience in a similar role an advantage
  • Excellent communication skills
  • Strong problem solving and analytical skills, demonstrate initiative and contribution to process improvement
  • Experience with Microsoft packages
  • Knowledge of SAP and Service max is an advantage
  • Sound geographical knowledge of the UK to utilise route planning to limit travel time

What you will get:

  • 25 days paid holiday with 5 additional days awarded for long service
  • Generous Pension Scheme 
  • Life Assurance
  • Income Protection
  • Health Cash Plan
  • Discounts Platform 
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Enhanced Sick Pay and Family Leave

Requisition id: 50157 

Relocation: No  

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify,  infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. 

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com. 

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Field Service, Supply Chain, Supply, Business Process, SAP, Manufacturing, Operations, Management, Technology

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