Field Service Engineer, Food Packaging Equipment

Position Summary

SEE (Sealed Air) India is seeking a Service Engineer (Internal title: Technical Packaging Specialist) to join our equipment team, with a primary focus on Food Packaging machines. The job is based in Delhi (home office) and is expect to work closely with sales teams to service products, provide technical support and grow and promote service and equipment solutions with our customers. High frequency of travel is required in North part of India.

The role will carry out regular installation, trouble shooting and other relevant technical service to customers and plays an important role in establishing and deepening relationships with new and existing customers with a consultative approach in addressing customers' technical queries.

Job Description

• Leverages Consultative Approach with Customers - understand customer needs/challenges, build relationships, and become trusted advisor while servicing and growing accounts; encourage upgrades; build understanding of competitor information and trends; apply knowledge of systems and platforms to design layouts to match unique customer needs and help customers find process efficiencies
• Develops New Sales Opportunities - work in partnership with sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations; sell service warranties, extended warranties; charge for billable parts and hours, as appropriate. 
• Demonstrates Solution Knowledge – Understand and clearly articulate full suite of Sealed Air Solutions – Food Packaging System, Protective Packaging System, Automated Packaging System, Strategic Fulfillment Solutions, products, and programs to end users
• Develops Accounts – convert existing customer relationships into strong partnerships with Sealed Air across all product lines; own account development across all existing customers to allow sales team to focus on new business and markets; manage account against competitive threats. 
• Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, system safety procedures; answer questions asked by customer related to equipment, health, safety, and environment
• Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain high level of quality; manage equipment and parts inventory; follow standards; provide technical information and explanations  
• Manages Administrative Duties and Collaborates Internally – complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; Ensure timely reporting using SEE official reporting media (weekly visits/ Monthly/ 20-days planner/ monthly forecast etc.)   liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities 

Qualifications

• Diploma / Technical or Bachelor’s degree or 5 years of technical experience, very high level of mechanical/ pneumatic and troubleshooting experience
• Ability to read and understand technical drawings/troubleshooting charts
• Past experience handling Food Packaging Equipment for food manufacturing/meat processing industry is highly preferred
• Strong listening, written, and verbal communication skills; strong persuasion/influencing skills; 
• Ability to build strong relationships, work with customers to solve problems, and influence decision-making
• Ability to work across teams and navigate complex environment
• Goal-focused/deadline-driven/results-oriented
• Self-starter and coachable
• Detail-oriented
• Strong time management, prioritization, and organization skills
• Ability to drive, Valid driving license with own vehicle preferred.
• Ability to work overtime