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Technical Service Representative -Toronto



REQ ID:  30772

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.8 billion in sales in 2019 and has approximately 16,500 employees who serve customers in 124 countries. To learn more, visit

Job Description


A Technical Service Representative in Toronto, ON is currently available at Sealed Air. You will provide onsite and remote technical service, equipment and material troubleshooting and conduct onsite equipment training to Sealed Air customers. Promote the use of Sealed Air Cryovac packaging materials and Sealed Air Cryovac parts and equipment systems.  Supporting sales and marketing within the accounts. Providing both external and internal service call reports as well as detailed administrative documentation including, account performance reports, and project updates.


  • Provide onsite equipment troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
  • Assist or coordinate/supervise customer personnel in installation of equipment along with training customers in equipment operation, maintenance, and sanitation.
  • Inform customers of safety regulations, technical information, modifications, and improvements.
  • Analyzes packaging quality and production problems to determine if equipment, material, or product related.
  • Advise customers in establishing preventative maintenance programs and spare parts requirements.  Promote the use of Cryovac OEM parts.
  • Enhance customer relations with regular calls, value capture, audits of equipment, securing parts and advise on packaging techniques per territory business plan.
  • Assists sales in supporting new products and opportunities.
  • Supporting sales and marketing with timely completion of all administrative reports.


  • Post-Secondary education at College level required 
  • Electrical and Mechanical maintenance experience 
  • Working knowledge of PLC, HMI, AC Drives and Servos 
  • Excellent troubleshooting skills required 
  • Able to read mechanical and electrical drawings 
  • Knowledge of vacuum concepts  
  • Previous experience servicing Cryovac rotary, Vertical Fill and auxiliary equipment preferred 
  • Professional attitude and be self-motivated 
  • Time management, communication skills, decision making, interpersonal, computer and organizational skills  
  • Computer experience and proficiency in Excel, Word, PowerPoint, Outlook, SAP-C4C 
  • Possess a valid Canadian Driver’s License 
  • Ability to travel overnight up to 30% of the time 
  • Ability to work cross functionally to achieve company goals 
  • Ability to use basic hand and power tools  
  • Ability to work in cold environment 
  • Experience in food packaging an asset 


Requisition id: 30772 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. Sealed Air participates in the E-Verify Program (US sites only).



It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

  • Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
  • Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
  • Leaving our communities better than we found them through dedication of time, talent and resources.
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