Customer Service Partner
Nijmegen, NL, 6545 AH
SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
SEE strives to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. Our culture guides everything we do – how we partner with our customers and suppliers, attract and retain top talent, and create value for our stakeholders.
SEE generated $5.5 billion in revenue in 2023 and has approximately 17,000 employees. The company operates out of 46 countries/territories, and our products are distributed in 115 countries/territories around the world. To learn more, visit www.sealedair.com.
Job Description
• Provides customer services relating to sales; sales promotions, installations and communications
• Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws
• Develops organization wide initiatives to proactively inform and educate customers
• Develops improvement plans in response to customer surveys
• Order processing for all regions within the Netherlands, Belgium and Luxembourg for our Product Care packaging
• Monitoring and communicating with all parties involved regarding open orders, backorders and returns
• Monitoring, administration and communication with all parties involved regarding installations, trial installations and returns of systems
• Following up on fault reports to systems
• Carrying out daily/weekly reports for the correct handling of administration and invoicing
• Back-up Benelux Customer Service colleagues
• Back-up for preparation and communication of general documentation and quotations
Qualifications
• Education at HBO or MBO+ level, preferably commercial or administrative
• Good communication skills in Dutch and English
• Relevant work experience
• Good skills in Word and Excel
• Team player and customer oriented
Requisition id: 47091
Relocation: No
SEE is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. SEE prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected].
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