Customer Service Partner

Description

MISSION:  

 
Process Customer Orders acting as a key link between Production, Planning, Distribution, Sales and Marketing functions ensuring the correct, timely, and accurate information flow between these parties all over the business locations. Maintain strong relationships with customers, the Sales team, the Planning team, Logistics team, Finance team, etc.
 
RESPONSIBILITIES:

 
•    Receive and process Customer orders (and arrange for product manufacture)
•    Oversee all functions from the point at which an order is received until the Customer has received satisfaction.
•    Negotiate with Production for the availability of goods and communicate the outcome.   
•    Communicate with Customers and/or Account Managers on matters concerning placed orders.
•    Expedite late orders and the communication of this information.
•    Act as a central communication medium between Sales/Logistics and other relevant departments of Sealed Air.
•    Prepare and send out Reports to Sales on regular basis.
•    Be able to go and visit Customers together with Sales. 

 
QUALIFICATIONS:

 
•    Fluency in Polish and English and Czech / Slovak
•    Experience with SAP would be a benefit
•    Able to work well within a team but also able to act individually to resolve matters.
•    Strong sense of initiative, enthusiastic, customer-focused with accurate data entry and computer skills.
•    Pleasant professional telephone manner and an ability to relate well with people at all levels in the organization. 
•    Possession of well-developed communication skills both verbal and written is an essential quality as is the tenacity to follow through on matters to a satisfactory conclusion. 
•    Should have the ability to deal with both internal and external customers, possessing strong attention to detail focus. 
•    Demonstrates self-awareness
•    Takes on new opportunities and tough challenges with a sense of urgency
•    Able to build strong customer relationships and deliver customer-centric solutions
•    Capable to build collaborative relationships
•    Strong listening and communication skills
•    Able to multi-task, prioritize, and comfortable with rapid change

We offer: 
Excellent learning opportunities
Flexible working (2 days from home) and remote working