Customer Quality Engineer Italy
Passirana di Rho, Milan, IT, 20017
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2023, Sealed Air generated $5.5 billion in revenue in 2023 and had approximately 17,000 employees operating out of 46 countries/territories and distributing products in 115 countries/territories around the world. To learn more, visit www.sealedair.com.
Job Description
WHAT DOES A CUSTOMER QUALITY ENGINEER DO ? WHY WE NEED YOU ?:
Actively contributing to the achievement of our quality objectives, you will play a key role in the satisfaction of our customers in Italy
• Championing the handling of customer complaints and ensuring that the objectives in terms of quality and processing time are achieved.
• Providing a clear and complete description of the problems faced by our customers, based on researching why the customer is not satisfied with the current solution.
• Addressing the problems to the appropriate people in our organization so that the real causes are identified, and effective corrective actions are put in place.
• Remaining in constant contact with our customers to provide them with the necessary support and quality responses and ensure the effectiveness of our actions.
• Analyzing complaints trends within the area of responsibility and proactively visiting customers to identify and propose improvement actions.
You will work closely with sales, applications, technicians and manufacturing departments in Europe, and will travel regularly to our customers and to our European manufacturing
PROFILE:
• Ideally Master of science or technology or equivalent practical experience and first experience in food or packaging industry, preferably in a quality department
• Strong customer orientation, communications skills & team spirit
• Good technical understanding, analytical skills and the ability to make complex facts understandable to others
• Autonomous, precise, tenacious, persistent and resilient
• Regular trips are expected to our customers (30% of the time on average).
Requisition id: 47832
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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Supply Chain, Quality Engineer, Manufacturing Engineer, Operations, Engineering, Customer Service, Quality