Technical Documentation Specialist

LOCATION: 

Passirana di Rho, Milan, IT, 20017

REQ ID:  46840

SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.

SEE strives to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. Our culture guides everything we do – how we partner with our customers and suppliers, attract and retain top talent, and create value for our stakeholders.

SEE generated $5.5 billion in revenue in 2023 and has approximately 17,000 employees. The company operates out of 46 countries/territories, and our products are distributed in 115 countries/territories around the world. To learn more, visit www.sealedair.com.

What does a Technical Documentation Specialist do?

Your primary mission is to effectively manage customer requests and facilitate the distribution of technical documents through internal tools and customer portals. In this pivotal role, you will act as a linchpin between our organization and our valued customers, ensuring seamless communication and efficient access to critical documentation.

Why we need you?

 Your Role as the Documentation Gatekeeper:

  • Manage Customer-Requested Documentation: You're the go-to person ensuring that customer-required technical documentation is handled promptly and precisely, aligning seamlessly with our internal specifications and policies. It's your mission to keep everything running smoothly, providing customers with the critical information they need, when they need it.
  • Customer Requests Management: Dive into customer requests with finesse, analyzing their needs and ensuring we're ready to adapt where necessary. If direct customer contact is required, you're the one to make it happen, ensuring their requirements are fully understood and met.
  • Gap Identification and Resolution: Your keen eye catches any gaps or deviations in documentation, and you're quick to collaborate with the right departments to close them. Your proactive approach ensures we're always delivering top-notch documentation to our customers.
  • Support for Departments: You're not just about documentation; you're a support system for our Commercial and Customer Service teams. Whether it's navigating food law, sustainable development, or product specifications, you're there to lend your expertise and ensure smooth operations.

 

Empowering Internal Tools and Documentation:

  • Managing Product Specifications: You're the master of product specifications, constantly updating and preparing new ones to keep our documentation arsenal up-to-date and relevant.
  • Effective Communication: Communication is key, especially when it comes to missing, incorrect, or outdated documentation. You take charge, ensuring everyone is on the same page and working towards a common goal.
  • Collaboration for Improvement: Collaboration is in your DNA. You work closely with other departments to identify missing documentation and implement necessary improvements, always with the customer experience in mind.
  • Keeping Things Current: Staying ahead of the game, you're responsible for updating and translating essential documents like the SEE Self Evaluation Questionnaire, ensuring our compliance and sustainability efforts are top-notch.

 

Driving Global Initiatives in the EMEA Region:

Be a Global Champion: You're not just focused on your immediate tasks; you're a driving force behind global initiatives, particularly in the EMEA region. Your contributions help propel our company towards its broader goals, making a tangible impact on a global scale.

 

Qualifications

  • Work experience directly related to developing technical and product information.
  • Six Sigma Training or Lean qualifications are an advantage. 
  • Proficient in Enterprise Systems such as SAP, demonstrating high computer literacy essential for efficient documentation management.
  • Skilled in collaborating with stakeholders to document subject material and technical specifications, ensuring clarity and accuracy in documentation.
  • Ability to research, propose, and implement customer-specific documentation solutions, showcasing adaptability and problem-solving capabilities.
  • Strong empathy for both external and internal customers, dedicated to meeting their needs and ensuring satisfaction.
  • Experience in standardizing organizational documentation, with knowledge of product lines and manufacturing processes, ensuring consistency and efficiency.
  • Comfortable navigating ambiguity in a matrix environment, adept at managing potentially conflicting priorities to achieve optimal outcomes.
  • Superior communication skills effective across all levels of a diverse organization, facilitating seamless collaboration.
  • Fluent in English and French as a business language - written and verbal.

Requisition id: 46840 

Relocation: No  

SEE is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify,  infuse, and grow talent to align with our culture, values, and norms. SEE prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. 

*Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected]

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.


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