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Customer Service Partner

LOCATION: 

Patumthani, TH, 2120

REQ ID:  36327

Sealed Air is in business to protect, to solve critical packaging challenges and to leave our world better than we found it. Our portfolio of leading packaging solutions includes CRYOVAC® brand food packaging, SEALED AIR® brand protective packaging and BUBBLE WRAP® brand packaging, which collectively enable a safer, more efficient food supply chain and protect valuable goods shipped around the world. Sealed Air generated $4.9 billion in sales in 2020 and has approximately 16,500 employees who serve customers in 115 countries. To learn more, visit www.sealedair.com.

General Purpose

This position is responsible to perform the day-to-day for customer service operation ranging from order fulfillment, customer inquiry, and customer complaint regarding product delivery, and etc. to ensure that the services meet with customers satisfactions.

Duties and Responsibilities

  1. Handle customer inquiry including order fulfillment and ensure that products have been delivered timely and properly.
  2. Responsible for solving all routine problems and notify the Customer Service Supervisor / Manager about those issues.
  3. Perform jobs professionally according to the defined standard or working procedures.
  4. Maintain positive relationships and contacts with customers, sales persons, supply chain and ensure that there is no impact to business operation.
  5. Liaise with other concerned parties and work to leverage the collective resources of the function to optimize customer satisfaction and value to the company.
  6. Order Management
  7. Enter order into the order system and ensure billing is successfully issued and accurate by follow business and company guideline
  8. Monitor order and shipment to ensure order will be shipped without problem e.g. credit block, late goods issue
  9. Coordinate with warehouse to manage an accurate delivery for domestic order to customer from local warehouse
  10. Provide necessary documents which related to export order or international shipment e.g. L/C, shipping documents to ensure order and shipment will be arranged and released to customer properly.
  11. Provide update information about order and shipment status to customers
  12. Ability to manage complex situations and sometimes contradictory information, to effectively solve problems by using existing precedents or procedures. 
  13. Have strong analytical skills, adept at problem solving and self-managing escalations.
  14. Understand the needs and priorities of the assigned division and ensure that CSO execute to meet these needs and priorities.

Qualifications

  1. Bachelor degree in any fields. Entry level professionals with good English skills are welcome to apply
  2. At least 2-3 years of experience in customer service function of B2B and B2C service environment is preferred
  3. Good knowledge in import / export process and regulations preferred.
  4. Advanced computer skills and SAP/ ERP knowledge preferred.
  5. Fair command in English both spoken and written and good computer literacy.
  6. Passion to handle and interact with service to customers and working under pressure.
  7. Good at communication, problem solving, collaborating skills.  

Other note

No contacts from recruitment agencies please.

Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.

Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.

Requisition id: 36327 

Relocation: No  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status.

LINK1   MON1

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

  • Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
  • Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.
  • Leaving our communities better than we found them through dedication of time, talent and resources.


Job Segment: Warehouse, ERP, SAP, Supply, Customer Service, Manufacturing, Technology, Operations

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